ServiceTitan Program & Integrations Manager

Service Titan Program & Integrations Manager Locations

Showing 1 location: LSP NY, New York, USA

• Remote
• Operations
• Full‑Time
• Requisition #: SERVI
  003939
• Supervisor:
  Alex Johnson

The Service Titan Program & Integrations Manager coordinates Service Titan adoption across the organization, providing hands‑on implementation and integration support alongside ongoing user training and feature adoption programs. You will own new partner onboarding and system integrations, maintain platform standards, and ensure all partners achieve maximum value from Service Titan through effective training, adoption programs, and consistent support. This is a high‑travel, field‑facing role for someone who is technically sharp, operationally minded, and energized by helping partner teams get more out of the tools they use every day.

• Integration & Implementation
• Drive the integration of Service Titan for new partners, ensuring efficient data migration, minimal disruption, and swift adoption according to LSP standards.
• Collaborate with finance, data counterparts, and external Service Titan consultants to establish and maintain standardized configurations across the platform.
• Own and manage Service Titan‑Sage integration projects, aligning financial data and systems across the platform and supporting the accounting team throughout the process.
• Regularly review and clean up data in Service Titan and legacy systems to maintain data integrity across all partner entities.
• Manage relationships with Service Titan specialists and internal stakeholders to ensure smooth integration and ongoing support.
• Track KPIs related to integration timelines, data integrity, and early adoption milestones for new partners.
• Program Management & Feature Adoption
• Partner with the Technology team to execute a comprehensive Service Titan feature adoption program for all partners, facilitating the rollout of new features with effective communication, training, and change management.
• Provide ongoing support for Service Titan implementations with a focus on user training, system configurations, and workflows.
• Act as the primary onsite project coordinator and point of contact for Service Titan implementation strategy, process, and feature adoption across the platform.
• Provide end‑user support related to Model Tenant workflows, configurations, and best practices.
• Track KPIs related to training effectiveness, user competency, and feature adoption, using insights to prioritize program improvements.

• Bachelor's degree in project management, technology, or a related field
• 4+ years of experience in project management, software implementation, or software support roles
• 3+ years of hands‑on Service Titan experience required; STCU certification and familiarity with Sage a plus
• Proficiency in data cleanup, maintenance practices, and user role and permission management within Service Titan
• Proven ability to manage complex, multi‑party implementation projects and deliver results on time
• Excellent communication, training delivery, and organizational skills
• Strong collaborative relationship‑building skills across diverse internal and external stakeholders
• Familiarity with KPI tracking and data‑driven decision making
• Proactive and adaptable with the ability to thrive in a fast‑paced environment
• High willingness to travel to partner company locations across the platform

You are a clear communicator who puts employees and partners first, a creative problem‑solver who doesn't let things linger, and someone who moves fast without cutting corners. Above all, you hold yourself to a higher standard. In your work, your judgment, and how you treat people.

In your first 30 days, you will learn the platform's Service Titan configuration standards, integration processes, and partner company landscape while building relationships with the Technology team, finance counterparts, and key partner contacts. By day 60, you will be contributing independently to active integration work streams and training programs and have identified the most critical adoption gaps across your assigned partners. By day 90, you are the…