Global Director of Analyst Relations

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Our portfolio spans end-to-end business services, technology solutions, and an expanding suite of AI-powered products. How analysts see us shapes how buyers shortlist us and how the market values what we're building. This role owns that story.

The Global Director of Analyst Relations is the primary architect of how Concentrix is perceived, positioned, and evaluated across the analyst community. You will manage a portfolio of strategic relationships with the world's most influential research firms. From Gartner, Forrester, and IDC to the services-focused specialists:
Everest Group, Nelson Hall, ISG, and HFS Research. You'll lead every formal evaluation cycle, from RFI submission to briefing and rebuttal. And you'll build the kind of ongoing analyst relationships that move the needle long before a report is written.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

This is a high-profile role with significant executive visibility. You will lead a small team and work closely with the CMO, product and practice leaders, and senior business stakeholders to align AR strategy with commercial priorities.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Strategy and positioning

Define and own the global AR strategy, aligned to Concentrix's commercial and brand objectives across its comprehensive technology and services portfolio covering strategy and design, data & AI, engineering, and outsourcing, as well as a suite of proprietary AI products.

Build a prioritised analyst coverage map – identifying which firms, practices, and evaluations matter most to the business and our buyers.

Develop clear, differentiated narratives for each coverage area, translating complex capabilities into compelling analyst-facing stories.

Advise senior leadership on analyst perceptions, competitive positioning, and how external narratives are shifting.

Relationship management

Own and actively develop a portfolio of relationships with senior analysts at Gartner, Forrester, IDC, Everest Group, Nelson Hall, ISG, HFS Research, and others relevant to the services, technology, and AI markets.

Run a proactive engagement calendar: regular inquiries and briefings, strategic advisory sessions, analyst days, and executive introductions. Not just reactive responses to evaluation cycles.

Act as the primary point of contact for inbound analyst enquiries, identifying and preparing internal subject matter experts for high-quality interactions.

Evaluations and RFIsLead end-to-end management of all major evaluations:
Gartner Magic…