IT Manager, Release Management

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Seeking a highly capable IT Manager - Release Management to lead the coordination and governance of enterprise technology releases across a large, highly distributed organization.

NOTE:

This role requires availability for approximately one weekend day per month to support critical activities. Flexible scheduling is provided, with the ability to adjust weekday hours to offset weekend work.

• Lead and coordinate enterprise Release Management activities across multiple technology teams, portfolios, and initiatives.
• Establish and align structured Release Management processes with ITIL best practices while remaining adaptable to both traditional and high-velocity delivery models.
• Facilitate release readiness reviews, risk and dependency assessments, and Go/No-Go decision processes.
• Maintain enterprise release calendars, deployment schedules, and maintenance windows.
• Ensure alignment with Change Management governance and ITIL operational disciplines.
• Utilize Service Now ITSM to manage Change and Release records and ensure process compliance.
• Partner with Engineering, Infrastructure, Product, and Operations teams to coordinate release planning and implementation.
• Identify risks, dependencies, and potential deployment conflicts across initiatives and value streams.
• Provide clear communication and reporting on release readiness, risks, and outcomes to stakeholders and leadership.
• Develop and maintain release templates, implementation frameworks, and operational playbooks.
• Leverage tools such as Jira, Confluence, and SharePoint to document and track release activities.
• Support coordination between ITSM platforms and Dev Ops delivery tools such as Git Lab and Git Hub.
• Identify opportunities to automate repeatable Release Management processes and reporting activities to reduce manual overhead at enterprise scale.
• Promote continuous improvement within Release Management operations and processes.
• Drive innovation within Release Management by identifying and exploring opportunities to leverage AI, automation, and intelligent agents to improve release coordination, risk detection, and operational efficiency.
• Continuously evaluate and adopt emerging tools and technologies, including AI-assisted analytics and agent-based solutions, to enhance release visibility, predictability, and enterprise decision‑making.

• 6+ years of experience in Release Management, Change Management, or IT Operations coordination.
• Strong understanding of ITIL Change and Release Management practices.
• Experience operating in Agile, Waterfall, or hybrid delivery environments.
• Experience coordinating enterprise‑level releases across multiple teams or platforms.
• Experience using Service Now ITSM for Change and Release Management.
• Experience using Jira and Confluence for tracking delivery and documentation.
• Excellent stakeholder management skills with the ability to mediate competing priorities.
• Demonstrate growth mindset and desire to continuously learn, with the ability to quickly adopt new tools, technologies, and evolving best practices in Release Management and enterprise operations.
• Experience identifying and developing automation opportunities that reduce manual coordination and enable self‑service or self‑managing release capabilities.
• Ability to coordinate complex initiatives across technical teams, business stakeholders, and leadership.
• Strong organizational and critical thinking skills.

• ITIL v4 Foundation Certification
• Experience managing or leading Release Management functions or programs!
• Experience supporting large‑scale infrastructure or platform initiatives!
• Familiarity with SharePoint collaboration platforms
• Experience coordinating releases involving Dev…