IT Support

Job Description

Qualifications

• 5-10 years experience
• Windows 10 installation and support
• Microsoft Office 365 administration

Responsibilities

• Providing Level 1 & 2 desktop support
• Experience with Multi Factor Authentication
• Assists client day-to-day functionality and efficiency
• Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices in the allocated location
• Configures, installs, and maintains computer software & Peripheral systems for users
• Identifies, manage, and resolve issues in a timely manner (with in SLA)
• Responds to customer requests effectively and communicates with them to address issues
• Should update the user information in an organizational system
• To update the user access for given IT applications for new and current employees
• Familiarity on updating the ITSM on incidents and requests. Maintaining the mapping of assets to the end users in ITSM tool
• Should have extensive knowledge on Windows 10 setup and imaging process
• LAN, WAN knowledge
• Troubleshooting networking and connection issues.
• Providing basic training in computer operation and management.
• Work with users on their requirements and work with the client on ordering the required equipment s and coordinate for the delivery
• New office setup awareness and process from IT prospective