IT​/IT Security Manager

Pacific Network Solutions is a leading provider of construction solutions in the telecommunications industry, committed to delivering cutting‑edge services to our clients. We pride ourselves on our innovation, reliability, and commitment to customer satisfaction. Our company remains just as dedicated to our clients as we are to our greatest assets: our employees. We embrace change and the opportunity it brings through organic growth after recruitment, development, reward, and retention of our outstanding workforce.

Our Company continues to expand, and this IT position will be our first dedicated in‑house IT role. With that, we need an individual who can grow our IT space and take the initiative in assisting our Company in identifying best practices, establishing processes and procedures, and identifying and mitigating risks. This individual should be prepared to communicate with end users both tech‑savvy and non‑tech‑savvy while establishing a relationship as the trusted go‑to IT support individual.

• Company Paid Medical, Dental, Vision and Life Insurance for employees.
• 401(k) plan including company match of up to 4%.
• Paid time off.
• Holiday Pay.
• Employee Referral Program.

The IT & Security Manager will assist with a broad range of IT & administrative security support, including coordinating alongside our 3rd party IT company, troubleshooting, Company IT projects, working with outside business partners and internal end users. This role will support the organization's technology infrastructure and facility security, including hardware, software, networks, user support, security access, and ensuring efficient and uninterrupted operations.

• Manage & monitor facility security including alarm panel, key card access points, and cameras.
• Identify, investigate, and resolve users’ troubles with computer software, hardware, and network‑related issues through diagnostic and troubleshooting processes, which may include use of diagnostic tools, software and/or following verbal instructions and collaborating with outside IT company to resolve.
• Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns not already handled by 3rd party IT support.
• Work alongside 3rd party IT Company to maintain and troubleshoot laptop computers, printers, and other peripherals.
• Manage in‑house inventory and life cycle of IT & security equipment from purchase to disposal.
• Manage and maintain IT infrastructure including servers, switches, routers, and cloud services alongside 3rd party IT Company.
• Install, configure, manage, and update software and operating systems, user accounts, access rights, and permissions across various platforms (e.g., Microsoft 365, Azure, Exchange, etc.) while coordinating with 3rd party IT Company.
• Assist with onboarding and offboarding processes including device provisioning, account set up, and access rights.
• Ensure data backups and disaster recovery protocols are in place and functioning.
• Enforce and support cybersecurity best practices and security policies, including providing or assisting with end‑user security training.
• Maintain current knowledge of emerging security threats, technical challenges, and developments in system protection and IT security standards.
• Manage and work on assigned IT & security projects to ensure adherence to budget, schedule, cost analysis, and scope of work.
• Develop and maintain relationships with and collaborate with external IT & security vendors and service providers.
• Any and all other duties assigned. Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• This position demands occupation in an office environment that regularly uses standard office equipment requiring the ability to communicate in person and over the telephone with other employees, the ability to interpret printed…