Change Management Associate

Required Qualifications

• 2 years with BS/BA, 0 years with MS/MA, 6 years no degree
• Active Secret security clearance or ability to obtain Interim Secret eligibility.
• Experience working in a dynamic military environment.
• Strong understanding of IT Change Management principles and ITIL best practices.
• Excellent verbal and written communication skills with the ability to communicate effectively with technical teams, end users, and organizational leadership.
• Ability to explain complex technical processes and procedures in a clear and concise manner.
• Strong organizational, analytical, and problem-solving skills.
• Ability to prioritize workload, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively within a team environment.
• Proven ability to build and maintain effective working relationships across all levels of an organization.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Visio.

• Experience developing and managing change governance processes, including Change Advisory Boards (CABs) and technical review boards.
• Experience creating and analyzing operational metrics, KPIs, and performance reporting.
• ITIL certification or related IT Service Management credentials.
• Experience supporting enterprise IT operations in a government or Department of Defense environment.

• Lead and manage the organization's IT Change Management practice, ensuring alignment with ITIL best practices, organizational policies, and regulatory requirements.
• Develop, implement, and continuously improve change management processes, procedures, and standards to support efficient evaluation, approval, implementation, and review of IT changes.
• Establish and maintain change governance structures, including technical review boards and change advisory boards (CABs), to ensure appropriate risk and impact assessments are conducted.
• Review, coordinate, and process Requests for Change (RFCs), including preparation and facilitation of discussions for high-risk and high-impact changes.
• Develop and maintain change models and workflows for standard, normal, and emergency changes.
• Monitor and report on Change Management performance through key performance indicators (KPIs), metrics, and trend analysis; provide recommendations for continual service improvement.
• Deliver training, communication, and awareness initiatives to promote organizational understanding and adherence to change management processes.
• Provide expert guidance and recommendations to leadership regarding operational, tactical, and strategic decisions related to Change Management.
• Collaborate with cross-functional teams and other IT service management practices to ensure effective coordination of change-related activities.
• Support process improvement initiatives and special projects as assigned.
• Participate in after-hours and weekend support activities when required.