Director Information Technology Infrastructure

The Director, IT Infrastructure is accountable for the delivery, reliability, security, modernization, and operational performance of infrastructure services across Array Technologies. This role leads the infrastructure function that enables manufacturing, corporate, global, and field teams with resilient, scalable, and cost-effective technology services.

As a key member of IT leadership, this role translates business needs into infrastructure capabilities, standards, projects, service management practices, vendor execution, and measurable outcomes. The Director leads teams and partners responsible for networks, cloud and on-premises platforms, end-user and collaboration technologies, IT service management, disaster recovery, facilities technology, and infrastructure controls.

The Director brings practical leadership, current technical knowledge, and a continuous improvement mindset to mature the infrastructure organization, strengthen service delivery, support business growth, and align infrastructure operations with Array standards and priorities.

• Set goals, priorities, and execution plans for the infrastructure team to support business and IT initiatives.
• Lead a global team, including one person in the U.S., two people in Spain, two people in Brazil, and a few contractors.
• Manage performance, goals, and development plans. Coach and develop team capability.
• Lead day-to-day infrastructure operations while improving reliability, availability, recoverability, security, and performance of systems and services.
• Develop and maintain the infrastructure roadmap, architecture standards, operating procedures, service catalog, and performance measures in alignment with IT strategy.
• Drive standardization and compliance of infrastructure across Array, including remediation of non-standard environments, new site integration, and alignment to enterprise technology standards.
• Manage infrastructure governance, service reviews, escalation practices, KPIs, and continuous service improvement across support, operations, asset management, change management, incident management, problem management, and request fulfillment.
• Define, implement, test, and maintain the IT disaster recovery strategy for infrastructure services in coordination with cybersecurity, applications, business continuity, and business stakeholders.
• Partner with Information Security to implement security strategy across infrastructure, including vulnerability management, credential management, secure access, application control, endpoint management, backup, and compliance requirements.
• Support SOX, ITGC, audit, compliance, and risk remediation activities, including evidence readiness, control-owner coordination, operating procedures, training, and periodic control reviews.
• Develop and manage the infrastructure operating and capital budgets, including licensing, cloud, network, telecom, storage, endpoint management, backup, ITSM platforms, and vendor spend.
• Manage vendor and partner relationships for network circuits, telecom, cloud, managed services, hardware, SaaS, plant infrastructure, and facilities technology; hold partners accountable for delivery, cost, and service levels.
• Lead infrastructure programs such as plant infrastructure deployments, large-file storage modernization, file server and collaboration migrations, Fresh Service/ITSM rollout, single sign-on expansion, endpoint lifecycle management, secure Wi-Fi, Teams Phone and conference rooms, cameras, badge readers, and office/manufacturing technology initiatives.
• Ensure effective support models for domestic and international users, including ticket intake, escalation paths, ITSM adoption, knowledge base practices, spare equipment planning, and coordination with regional IT resources.
• Collaborate with IT and business leaders to understand demand, prioritize work, communicate risks and trade-offs, and ensure infrastructure services meet business needs.
• Provide oversight for infrastructure operations and support, including monitoring, capacity, patching, backups, endpoint management, access, documentation, and lifecycle management.
• Develop, coach, and support infrastructure team members; create role clarity, performance expectations, cross-training, and employee development plans.
• Champion modernization and innovation across cloud, automation, monitoring, identity, collaboration, endpoint, network, and manufacturing infrastructure while balancing cost, resilience, risk, and operational complexity.
• Establish and maintain IT asset management practices, including inventory, ownership, lifecycle, licensing, documentation, and associated controls.
• Participate in IT planning and policy making forums; help develop enterprise technology standards, governance processes, and infrastructure metrics.

• Bachelor's degree from an accredited university in Information Technology, Computer Science, Engineering, Business, or a related field; equivalent work experience may be considered.
• 10+ years of…