Professional Services Consultant

About Us

Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate;
Responsive to feedback, challenges and opportunities;
Accountable for results and best in class outcomes;
Visionary in future‑focused problem‑solving;
Exceptional in execution and impact.

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to lead implementations of Proofpoint solutions and maintain technical relationships with our enterprise customers. This role requires interaction with large‑scale enterprises at senior levels and with technical staff within traditional IT organizations. The individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites, ensuring successful deployments and high customer satisfaction.

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically via remote web‑conferencing tools.
• Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation.
• Deliver training to customers and partners.
• Provide technical expertise and real‑world experience in creating solutions, designs, proof of concepts, and implementations.
• Drive high levels of customer satisfaction.
• Act as a strong customer advocate with Marketing and Engineering teams to improve products and ensure successful deployments.
• Coordinate with internal teams and customers to ensure timely resolution of technical issues and project completion.
• Define and document best practices, processes, templates, and architectures for use across the organization.

• 5+ years of industry experience in a customer‑facing technical role (professional services, sales engineering, or technical support).
• Experience in large systems design and project implementation for enterprise email environments.
• UNIX system administration experience.
• Broad technical knowledge of internet products and technologies.
• Strong understanding of internet protocols (HTTP, SMTP, IMAP, RFC
  822, LDAP, PKI).
• Knowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.).
• Strong Sendmail and messaging infrastructure administration experience.
• Ability to work across all organizational levels, both technically and politically.

• Competitive compensation.
• Comprehensive benefits.
• Career success on your terms.
• Flexible work environment.
• Annual wellness and community outreach days.
• Always‑on recognition for your contributions.
• Global collaboration and networking opportunities.