IT Operations Analyst

Responsibilities

• lead activities to review current processes and metrics that support operational effectiveness
• identify constraints or opportunities that inhibit or accelerate the business and/or technology strategy
• develop solution approaches to improve business outcomes
• lead the development and review of artifacts that accurately describe current and future state processes, practices, and metrics
• facilitate discussions with IT, Product, and Business stakeholders to define problem statements, gather insights, and validate findings
• apply technical expertise in API and integration platforms to support enterprise systems and services
• ensure platform stability, scalability, and security while driving continuous improvement in operational performance
• participate in incident response, troubleshooting, and root cause analysis to maintain system reliability and availability
• monitor platform health, analyze performance and usage trends, and implement improvements
• collaborate closely with application, infrastructure, and product teams to resolve complex integration issues
• support deployments and platform upgrades
• ensure alignment with enterprise standards and regulatory requirements
• contribute to automation initiatives, improving operational processes, and maintaining comprehensive documentation
• help drive operational excellence, support critical business functions, and ensure the reliability and effectiveness of enterprise integration services

• 5+ years of experience in IT operations, application support, or enterprise integration platforms
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical or business-technology field required
• 3+ years of hands‑on experience supporting API and integration platforms, including Mule Soft or similar technologies
• Experience working with API technologies, integration patterns, and service‑oriented architectures
• Experience supporting distributed systems, cloud‑based platforms, or infrastructure components such as networking, load balancing, or containerized environments is preferred
• Experience with monitoring and logging tools (e.g. Prometheus, Grafana, ELK or similar) preferred
• Experience supporting production systems in an L2 or higher support model, including incident response and root cause analysis
• Understanding of API security concepts and best practices, including authentication, authorization, and secure deployment standards
• Entry level to intermediate knowledge of general Financial Services or Banking is preferred
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Intermediate to advanced in process and data analysis within a specific domain or functional area utilizing critical thinking skills
• Intermediate to advanced working in Microsoft Office & relevant Diagramming Software (e.g. Lucid, Visio, etc.)
• Intermediate speaking and writing communication skills
• Occasional travel required

Demonstrates expertise in API and integration platforms, ensuring platform stability, scalability, and security while driving continuous improvement in operational performance. Proficient in process and data analysis, with a strong focus on operational excellence and compliance within the Financial Services sector.