Identity Product Lead

Responsibilities

• Define, champion, and drive the overall enterprise identity proofing and assurance strategy and roadmap, covering new member enrollment, identity re-verification, step-up proofing, and profile recovery, prioritizing capabilities that produce high-quality, authoritative identity signals while managing member friction appropriately.
• Translate business objectives, risk requirements, and member needs into detailed, actionable identity service requirements for technology, architecture, and design teams, encompassing the full identity lifecycle from initial proofing through ongoing assurance maintenance and identity signal reuse across enterprise consumers.
• Serve as the organization's subject matter expert on identity verification and identity fraud risk, with deep fluency in third‑party identity theft patterns, synthetic identity fraud construction and detection, and the tactical methods by which fraudsters exploit enrollment and re‑verification flows.
• Drive, quantify, and defend Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
• Continuously leverage expert data‑driven problem‑solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; share best practices with team members.
• Guide the team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follow through to ensure applicable improvements are implemented.
• Set the standard for preparing compelling presentations and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitate Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as mitigate risks and dependencies.
• Conduct internal and external research and situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Actively manage ambiguity, influence others to bring in "big picture" thinking and drive clarity, solutions, and execution plans among the team and stakeholders.
• Maintain and apply expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management.
• Consistently provide guidance and mentoring to team members and act as an escalation point, ensuring issues are resolved.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of product development or operations experience in a relevant functional area, including financial services, fraud, AML/CIP, or related operational areas supporting identity fraud risk management or identity programs within the business.
• Demonstrated experience owning product development for a regulated, enterprise‑scale capability, including defining roadmap strategy, translating regulatory and business requirements into product and technical decisions, and partnering with architecture and engineering teams to deliver governed, reusable capabilities.
• Experience should reflect ownership of the full product lifecycle, discovery, requirements definition, prioritization, and delivery, ideally within identity verification or risk management domain.
• Expert knowledge of relevant laws, regulatory requirements, and compliance obligations, with working fluency in identity related regulatory frameworks applied to an enterprise identity proofing function.
• Demonstrated analytical, organizational, and problem‑solving capabilities with high attention to detail in identifying identity fraud risks, patterns, and program gaps.
• Strong communication skills with the ability to collaborate and execute across cross‑functional teams at all organizational levels and with external regulatory agencies.
• Proven ability to lead and influence in a cross‑functional environment, particularly across boundaries between identity, authentication, fraud, and compliance functions.

Demonstrates expertise in identity verification and fraud risk management, with a strong focus on product development and compliance within regulated environments. Capable of translating complex regulatory requirements into actionable product strategies while leading cross‑functional teams to enhance identity assurance capabilities.