Desktop Support Specialist
Job in
Gilbert, Maricopa County, Arizona, 85233, USA
Listed on 2026-08-01
Listing for:
AppleOne Employment Services
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
Desktop Support, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Desktop Support Specialist - Gilbert, AZ
Position Overview: We are seeking an experienced Desktop Support Specialist to serve as the primary IT support resource for our Gilbert office location. This role requires a self‑sufficient professional who can independently manage all desktop support functions for a 200+ person facility while maintaining high service standards and building strong relationships with end users.
Key Responsibilities:- Provide comprehensive desktop support for Windows and Mac environments
- Handle tier 1-3 technical issues and complex problem resolution
- Create, modify, and deactivate Active Directory accounts
- Manage endpoint security programs and system migrations
- Install, configure, and troubleshoot hardware and software
- Coordinate repairs for equipment under third‑party maintenance agreements
- Provide remote support via phone and desktop sharing applications
- Lead and contribute to IT projects including system rollouts and upgrades
- Maintain SLA compliance for all assigned tickets
- Troubleshoot network connectivity, printer issues, and wireless problems
- Minimum 3 years of corporate desktop support experience
- Proficiency with Microsoft systems including SCCM, Intune, and Power Shell
- Strong Active Directory administration skills
- Experience with Office 365 and Teams administration
- Knowledge of Windows and Mac hardware troubleshooting
- Mobile device setup and troubleshooting experience
- Microsoft Certified Professional (MCP) or equivalent certification
- Bachelor's degree in computer‑related field or equivalent experience
- Experience with Dynamics 365 and Five9 call center systems
- Familiarity with Cisco and Aruba network equipment
- Previous experience as sole IT support for a business location
- Project management experience with system implementations
Position Requirements: This position requires a driven, accountable individual who can work independently as the only onsite IT support person. The successful candidate must demonstrate strong communication skills, proactive problem‑solving abilities, and a commitment to providing exceptional customer service.
CORE COMPETENCIES- Self‑sufficiency and independent problem‑solving
- Relationship building and proactive issue identification
- Active Directory expertise
- Microsoft endpoint management (SCCM, Intune, Power Shell)
- Tier 2/3 technical troubleshooting capabilities
- Business systems experience (Dynamics 365, Five9)
- IT project participation and implementation
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