Senior Technology Engagement Consultant

• Lead operational readiness activities for enterprise technology deployments and product implementations
• Partner with Product, Engineering, Cybersecurity, Technology Operations, and business stakeholders to assess impacts and define readiness requirements
• Facilitate readiness governance, intake reviews, operational risk assessments, deployment approvals, and implementation tracking
• Develop and maintain operational readiness plans, support models, implementation playbooks, escalation procedures, and deployment documentation
• Coordinate readiness activities across Service Desk, Field Technology Services, Communications, Training, and Knowledge Management organizations
• Create executive presentations, reporting dashboards, readiness scorecards, and operational metrics
• Drive knowledge management activities, including technical and end-user knowledge articles, support documentation, and SharePoint resources
• Develop and execute communication strategies for deployments and technology changes
• Evaluate readiness risks, support gaps, training requirements, staffing impacts, and operational dependencies; implement mitigation strategies
• Manage Jira-based governance workflows, readiness tracking, issue management, reporting, and operational intake processes
• Identify operational efficiency opportunities through automation and Microsoft 365 technologies, including Copilot and related collaboration solutions
• Consult with senior leaders and stakeholders to translate technical initiatives into business-focused recommendations and readiness assessments
• Support enterprise change management initiatives while ensuring compliance with operational standards, risk controls, and technology governance requirements

• 4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through work experience, training, military experience, or education
• 2+ years of Microsoft 365 product experience, including Excel, PowerPoint, Word, and Outlook
• 2+ years of Jira experience
• Operational readiness, technology deployment, or implementation experience
• Technology operations, service management, or change management experience
• Experience with Jira, Agile delivery, and governance processes
• Experience developing executive communications, reporting, and presentations
• Experience creating knowledge articles, operational documentation, and training materials
• Strong analytical, risk assessment, and problem-solving skills
• Experience with Microsoft 365, SharePoint, Teams, Power Platform, or Copilot
• Strong stakeholder management and cross-functional collaboration skills
• Excellent verbal, written, and presentation communication skills
• Experience driving process improvement, automation, and operational excellence initiatives
• Experience working in a large, complex, regulated environment
• This position is not eligible for Visa sponsorship

Demonstrates expertise in operational readiness activities, technology deployment, and change management, with a strong focus on stakeholder collaboration and communication strategies. Proficient in utilizing Microsoft 365 tools and Jira for governance and operational efficiency.

• Operational Readiness
• Microsoft 365 Product Experience
• Jira Experience
• Change Management
• Stakeholder Management

• Operational Readiness
• Technology Deployment
• Change Management
• Risk Assessment
• Process Improvement
• Agile Delivery
• Governance Processes
• Analytical Skills
• Problem-Solving Skills
• Implementation Experience

• Cross-Functional Collaboration
• Stakeholder Management
• Communication Skills

• Operational Standards
• Risk Controls
• Technology Governance
• Service Management
• Knowledge Management

• Microsoft 365
• Jira
• Share Point
• Teams
• Power Platform
• Copilot