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Network Operations Center Analyst
Job in
Gilbert, Maricopa County, Arizona, 85233, USA
Listed on 2026-09-13
Listing for:
Conviso Inc.
Full Time
position Listed on 2026-09-13
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Systems Administrator
Job Description & How to Apply Below
Hybrid: Approximately 1–2 days per 14-day period (onsite, Gilbert, AZ)
FTE
Clearance requirement: Must have an active secret clearance.
We are seeking a VNOC Resiliency Specialist to support day-to-day IT operations, infrastructure monitoring, alert triage, incident routing, and first-line response.
This is an excellent opportunity for an IT professional with approximately 3 years of experience in a NOC, SOC, IT Help Desk, IT Operations Center, or military operations environment who is comfortable working independently and following established procedures during critical incidents.
What You'll Do:
- Monitor enterprise network, on-premises, and cloud infrastructure dashboards using Solar Winds, Elastic, and APM
- Monitor alerts and rapidly identify potential outages or system degradation
- Triage incoming incidents, prioritize alerts, and route issues to the appropriate engineering teams
- Provide first-line response during major incidents by following established runbooks and SOPs
- Monitor high-level health and service alerts across AWS and Oracle Cloud Infrastructure (OCI)
- Manage incident tickets and documentation in Service Now and Jira
- Maintain accurate incident timelines, shift turnover logs, and handoff documentation
- Support change windows by monitoring infrastructure and application health
- Coordinate with Incident Managers and technical SMEs during escalations
- Identify outdated procedures and help maintain accurate operational documentation
What We're Looking For:
- 3+ years of IT operations, NOC/SOC, Tier 1/2 Help Desk, technical support, or related experience
- Strong attention to detail and ability to follow established procedures
- Ability to remain calm and organized during outages or high-priority incidents
- Strong written and verbal communication skills
- Experience with Service Now and/or Jira
- Familiarity with infrastructure monitoring tools such as Solar Winds, Elastic, or APM
- Basic understanding of cloud infrastructure, preferably AWS and/or OCI
- Military operations experience in communications, cyber, logistics, or a related field is also valuable
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