Medical Equipment Service Associate

Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
The Field Service Specialist supports customers globally and reports to the Manager, Field Service Ops. The Service Specialist is responsible for aspects of deployments, maintenance, and support of CoolIT products in the field, ensuring all work meets internal quality expectations and industry standards.

medicals plans , along with
dental and vision coverage,
Voluntary Life & AD&D Insurance:
Disability Coverage: for Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
401(k) Retirement Plan : 2% employer-sponsored contribution.
Three weeks of paid time off, six flex days, plus a one-week company-wide holiday shutdown.
1,000 annually to support professional development and continued learning.
Dress for Your Day” in a casual, professional workplace environment.
Remote Work:
Enjoy the flexibility of a remote work environment.
Perform on-site and/or support remote installations of CoolIT products.
Provide technical support to ASP or End-User on-site technicians, including those managing Tier 3 and 4 data centers.
Deliver training to customers, service technicians, and internal staff (in-person or remotely).
Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed.
Ensure compliance with relevant environmental, health, and safety regulations.
Complete accurate service documentation, including reports and system testing records.
Coordinate and dispatch field service visits with end-users and Authorized Service Providers.
Able to travel up to 65% internationally (subject to restrictions).

Minimum 5 years' experience in a Service Specialist or equivalent technical role that has a solid understanding of project workflows and can manage aspects of projects.
Red Seal/Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting etc.) Strong knowledge and understanding of Technical Cooling System Loops including various loop configurations.
Proficient with various pipe materials and joining methods: plastic fusion, Victualic piping and corresponding clamping and torquing requirements.
Skilled with Microsoft Office (Word, Outlook, Excel); able to document work according to established processes.
Professional communication skills—verbal and written (English).
Must hold a valid driver’s license with a clear abstract and a valid passport (eligible for international travel and security checks).
Capable of frequent heavy lifting (up to 150 lbs between two people) and working remotely in a suitable home setup.
Strong communication and presentation skills, particularly for training delivery and customer interaction.
Mechanical/Electrical background with ability to understand control systems integration and an interest in high-level programming logic.
Experience in various software platforms for FSM and others (e.g.: Net Suite, SAP, etc.)
Highly adaptable to shifting priorities in fast-paced environments.
Strong organizational, interpersonal, and customer service skills.
Effective in both independent work and remote/virtual troubleshooting scenarios.
committed to high standards of service and professionalism.

Please note:

immigration sponsorship is not available for this role.
Successful candidates for this position will be required to undergo background checks, including criminal record checks and education verification.

ABOUT COOLIT, AN ECOLAB COMPANY Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech…