General Manager

Overview

Our client is hiring a General Manager to lead one of their flagship residential HVAC and Plumbing brands in Gilbert, AZ. In this role, you’ll oversee daily operations, drive growth, develop high-performing teams, and deliver exceptional service to customers. This is an opportunity to make a real impact while building the next chapter of a trusted local business.

• Develop and implement operational execution plans to drive business growth, expand market share, and achieve financial objectives.
• Ownership of the local P&L and managing overall financial performance of the brand.
• Oversee and drive operational efficiency for all operational functions, including sales, service delivery, dispatch and call center, installation, marketing, and warehousing.
• Properly manage labor capacity and margins through effective scheduling, overtime trends, and assigning the right technicians to the right calls.
• Work closely with platform level resources to improve marketing efficiency, labor capacity, warehousing, fleet, and vendor management.
• Foster a culture of continuous improvement by leading and developing high performance teams and improving effectiveness throughout the organization.
• Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees.
• Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction.
• Ensure compliance with all relevant regulations, industry standards, and safety protocols.

• 5+ years of proven experience in an operational leadership role in field services.
• Knowledge of the home service industry, operational rhythm and customer expectations.
• Proven ability to manage a robust P&L, lead operational teams, and identify areas of improvement both financially and operationally.
• Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
• Strong financial management skills, including budgeting and financial analysis.
• Demonstrated ability to make sound decisions under pressure and navigate complex situations.
• Proficiency in using technology and software systems to drive operational efficiencies.

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution skills to improve things big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.
• Preferred Qualifications:
  
  Prior experience in HVAC, plumbing, and electrical residential services strongly preferred. Knowledge of Service Titan is a plus.