HVAC​/R Service Manager

Crawford Mechanical Services, a Quantum Industrial company, is a leading mechanical and plumbing contractor, with operations across multiple states, specializing in large-scale commercial and industrial projects. Our team delivers innovative solutions for critical sectors, such as data centers, semiconductor manufacturing, biopharma, aviation, oil & gas, and more. We are known for our focus on cutting-edge fabrication technologies, our commitment to quality craftsmanship, our strong client relationships, and above all, our culture.

“We build people” is not just a catchphrase. We are a group of innovators, creatives, and craftsmen, who push boundaries and challenge the status quo. Our culture is centered around empowering our employees to reach their full potential by providing them with opportunities for growth, development, and personal and professional advancement. “We build people” who build amazing things.

We’re looking for a Service Manager who knows how to run a high-performing service operation. This role is responsible for leading technicians, managing service workflows, maintaining strong customer relationships, and ensuring the team consistently delivers high-quality work.

You’ll oversee daily service operations, track performance metrics, manage technician scheduling and dispatch, and ensure preventive maintenance and service calls are completed efficiently and correctly. This role requires someone who understands both the technical side of HVAC service and the operational discipline required to keep a service department running smoothly.

If you thrive in a leadership role, can balance customer expectations with operational realities, and know how to build accountability within a field team, this position offers the opportunity to make a real impact.

You’re a hands-on leader who understands field service operations. You know how to support technicians while holding the team accountable for quality work, accurate documentation, and strong customer service.

You’re comfortable managing multiple moving parts — dispatching technicians, troubleshooting issues, reviewing service records, and ensuring preventative maintenance programs are delivered on time.

You communicate clearly, stay organized under pressure, and focus on solving problems before they become bigger issues.

You bring:

• Strong leadership and team management skills
• A deep understanding of HVAC service, repair, and preventive maintenance
• Experience supervising technicians and managing service operations
• A focus on accountability, efficiency, and customer satisfaction
• Strong troubleshooting and technical support capabilities
• The ability to analyze service data and performance metrics
• Clear communication with both field teams and leadership
• A proactive approach to operational improvements and customer relationships

• Oversee daily service operations and technician scheduling to ensure efficient job execution
• Dispatch technicians based on priority, skillset, and workload
• Monitor technician performance through service KPIs and operational metrics
• Review completed jobs daily to ensure accurate documentation, time entries, and service reporting
• Ensure preventive maintenance work is completed on schedule
• Lead, support, and develop a team of service technicians
• Assign work based on technician experience, skills, and job requirements
• Provide coaching, technical guidance, and ongoing training
• Conduct performance reviews and address performance issues when needed
• Assist with hiring, onboarding, and workforce planning

• Address customer inquiries or service concerns within 24 hours
• Maintain strong relationships through proactive communication and site visits
• Ensure customers are informed about service schedules, delays, and recommended maintenance solutions

• Maintain accurate service records within the CMMS system
• Oversee service inventory, tools, and equipment availability
• Monitor operational costs including fuel usage and material consumption
• Conduct routine operational reviews and audits to improve…