Area Director; Arizona Region

This role is based in Arizona and will require some travel. This position is open due to our expanding growth. The Area Director coaches, develops, and inspires General Managers (GM) to create community and live the Cooper’s Hawk values. Responsible for the overall region’s success through monthly financial and operational goals. Partners closely with Area Culinary Manager to lead managers, increase sales and build internal relationships.

Ensures food and service standards are always executed. Sets and achieves personal and team developmental goals. Responsible for regional compliance with company policies, safety, and labor laws. Focuses on strategy to drive operational excellence and acts as a Cooper’s Hawk brand ambassador. Ensures restaurants are maintained in like-new condition; addresses safety issues and sanitation scores in a timely manner.

Compensation range: $,000 per year plus bonus, based on experience, skill set, qualifications, and internal pay equity.

• Incredible Discounts:
  • Monthly Dining Allowance
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, prescription, dental, vision insurance plus telemedicine and wellness program
• Company matching 401(k) retirement savings plan
• Flexible savings accounts – health and dependent care
• Health savings account
• Long‑term disability; voluntary short‑term disability
• Basic life and AD&D insurance (with option to purchase additional coverage)
• Paid parental leave
• Highly competitive pay plus team member incentives & rewards
• Paid time off
• Milestones recognition program
• Complimentary gym membership in RSC building
• Hybrid work week (3 days in office, 2 days remote, depending on role)

• Oversee 4-9 restaurant operations within a region
• Hold GMs accountable for the overall success and results of the wine club community
• Ensure financial metrics are met; analyze sales and financial reporting and conduct P&L analysis meetings with each GM weekly to respond to negative variances or trends
• Manage people and assigned operating systems:
  • Verify restaurants are appropriately staffed and training dollars are within budget
  • Approve salaried management hiring decisions and recommend compensation packages
  • Ensure GMs develop managers to execute their responsibilities and effectively manage departments
• Operate computer systems effectively and utilize technology
• Verify training programs, review service reports (NBA’s, mystery shop, and guest service) and discuss; complete operational checklists including safety and sanitation audits and document them
• Strategically navigate challenges that occur in the restaurants; investigate and report relevant employee relations information to Human Resources and VP of Operations
• Handle disciplinary action in a timely, appropriate, fair and consistent manner and apply; ensure hot schedules are used consistently for documentation and communication with team members
• Delegate effectively and communicate concise and important information in the restaurants
• Mentor, coach and develop:
  • Educate restaurant management on budget and procedures to achieve Wine Club sales target and understand financial tools
  • Focus on successful development of GMs and the management team by consistently using leadership competencies, IPCs, performance appraisals and succession planning
• Represent Cooper’s Hawk vision and values and create a respectful, positive and professional work environment
• Encourage GMs to recognize exceptional service and teamwork; share best practices on weekly GM calls
• Verify operational decisions are in alignment with company culture and values and challenge managers to find ways to create community with team members and have fun at work

• 2-4 years of multi‑unit management experience in high‑volume, full‑service restaurant or retail industry
• Minimum 1 year of experience as a Senior General Manager with Cooper’s Hawk or 5 years of GM experience
• Excellent verbal and written communication skills
• Ability to read, understand and communicate in English
• Demonstrates strong intrapersonal skills and advanced understanding of compliance, risk, employment laws…