Senior Program Manager

Responsibilities

• Supports planning, directing and coordination of day‑to‑day activities of running a program or portfolio of programs
• Manages one or more teams
• Applies in‑depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness
• Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
• Oversees program plans meet business needs as described in the program initiation documents
• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones
• Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives
• Ensures all areas of the program are appropriately staffed
• Monitors program commitment from those assigning resources
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate
• Creates the program risk management plan
• Works with procurement team to create, administer, track, and eventually close program contracts
• Makes recommendations for training and development needs for assigned personnel
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
• Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning
• Ensures essential procedures are followed and contributes to defining standards
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards

• 6-10 years of experience
• CAPM, PMP, PgMP and/or MBA are a plus
• Developed communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties

• program management
• risk management
• stakeholder management
• resource planning
• budget management
• commercial awareness
• performance evaluation
• contract administration
• benefits management
• program planning

• communication
• diplomacy
• persuasion
• influence
• negotiation
• leadership
• team management
• accountability
• ethical judgement
• decision making

• CAPM
• PMP
• PgMP
• MBA