Pharmaceutical Sales Operations Manager

Responsibilities

• Recruit, hire, lead, coach, and support a geographically dispersed team of Field and Virtual Service Representatives.
• Conduct regular field rides and ride-alongs to observe customer engagements, reinforce strategic messaging, provide real-time coaching, and ensure consistent execution of program objectives.
• Serve as the operational liaison between field teams, internal stakeholders, and client leadership.
• Monitor program performance metrics and partner with senior leadership to ensure goals and timelines are achieved.
• Identify operational challenges and implement solutions that improve efficiency and service delivery.
• Oversee onboarding, training, and performance management to ensure team readiness and compliance.
• Support quality improvement initiatives designed to strengthen field effectiveness.
• Complete administrative responsibilities accurately and on time (time reporting, system updates, summaries).
• Ensure adherence to HIPAA guidelines and all compliance standards.

• Bachelor’s degree or equivalent experience.
• Minimum 2 years’ experience in a similar field-based Operations Manager or Sales Leadership role.
• Experience in pharmaceutical or healthcare-related sales management preferred.
• Proven ability to recruit, develop, and lead field-based teams.
• Valid driver’s license and clean driving record.
• Ability to travel regularly for in-field coaching and ride-alongs (anticipated average 20–30%, varies by district).
• Overnight travel required.
• Ability to work independently and use sound judgment when managing escalated issues.
• Proficiency in Microsoft Office and CRM platforms.