Senior Facility Manager

We are looking for an experienced Senior Facility Manager to join our Facilities team. The successful candidate will be responsible for overseeing the daily operation of the data centers and associated critical infrastructure, managing internal and external resources, and providing an exceptional customer experience each day for every customer.

• Environmental Management
• Manage day to day operations of the facilities through daily coordination with on‑site engineering teams.
• Manage the preventative and corrective maintenance program for the region.
• Provide direction to the site teams on the resolution of any incidents or issues.
• Coordinate with JLL management concerning staff recognition, reviews, career development, corrective actions and scheduling.
• Coordinate with JLL management concerning staff training or re‑training needs.
• Maintain Operations Policies, Procedures and Guidelines.
• Vendor Management for all entities working within the data centers.
• Asset Management – manage asset tracking processes and systems, report on assets for customers and internally.
• Incident Management – lead the local incident management process from inception through resolution and final RCA documentation.
• Capacity Management – maintain current status and future status reporting on all capacity thresholds within the facility.
• Customer Support – work with centralized Implementation Managers to assure on‑time and quality delivery of customer orders and build‑outs.
• Manage the implementation process for the scopes of work under Facility Operations to ensure successful and timely delivery of service. Follow Cyrus One processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, and reporting on project health.
• Support the Sales Organization in the placement of potential new customer orders.
• Act as single point of contact for local customer teams in the resolution of day‑to‑day issues.
• Lead and direct facility tours for new customer deals.
• Review customer contracts.
• Represent Cyrus One on customer audits and provide required documentation.
• Reporting and Compliance – manage all internal and external monthly reporting required from the region.
• Coordinate with internal departments (Accounting, Finance, EH&S, Compliance, Security, Energy Management) to meet month‑end reporting needs.
• Ensure that customer reports are accurate and delivered on time.
• Understand and execute Business Continuity Planning.
• Maintain updates and training for our Facility Operations Handbook.
• SOX Audits – maintain documentation for all Cyrus One certifications and audits.
• Budgeting and Forecasting – manage OPEX for the region based upon developed budgets and create CAPEX plans for equipment maintenance and replacement.

• Excellent verbal and written communication skills.
• Ability to work well with all levels of people within the organization.
• Ability to direct and manage work groups.
• Excellent organizational skills.
• Ability to work well under pressure and manage multiple concurrent priorities.
• Excellent time management skills.
• Strong customer service skills.
• Ability to develop and document procedures and train personnel on the procedures.
• Consistently displays a positive attitude with a customer‑first mentality.
• Proficient with Microsoft Office.
• Willingness to adjust hours as required by the business, including being on site for extended hours during emergency situations such as hurricanes.

• Bachelor's Degree in Electrical or Mechanical Engineering or related field (equivalent work experience may be substituted for degree).
• 7+ years of experience managing and maintaining critical infrastructure, preferably in a data center environment.
• 10+ years of supervisory or personnel management experience preferred.

• General office environment.
• Some stress may occur at times.
• Must be able to lift 50 pounds.
• Must be available for after‑hour work needs.

• Travel required.
• This position requires weekday (Monday‑Friday) attendance with some scheduling flexibility available around core working hours.
• Every position requires certain physical capabilities. Cyrus One seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.

Cyrus One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Cyrus One provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.