Veterinary Head of Training and Development

Veterinary Head of Training and Development

Job Purpose:

The Head of Training and Development is responsible for the training and development of all support staff members to include:
Front Office (in coordination with the office manager), Technicians, Technician Assistants, Doctor’s Assistants, Kennel Assistants, and Lab Techs in all departments. The Head of Training and Development will spearhead new staff training as well as play a large role in AVECCC development and implementation.

This position will be based out of AVECCC but will help the other AVECCC sites with training and development programs, classroom training and implementation.

• Manage and lead aligned staff in the provision of safe, timely, efficient, equitable, effective, and patient‑centered care.
• Promote the growth of aligned staff in areas such as problem solving, strategic thinking, decision making by identifying strengths and areas for growth, goal setting, and formal and informal learning and coaching.
• Direct and develop leadership skills by mentoring and role modeling.
• Support staff in leading nursing practice initiatives to improve nursing care, safety, and cost.
• Support staff in addressing practice trends that vary from standards/best practices.
• Analyze practice and identify opportunities to increase effectiveness and efficiency.
• Provide one‑on‑one coaching to monitor workload, track short‑ and long‑term goals and review clinical and professional metrics.
• Foster a culture that embraces change and innovation.
• Promote and monitor role standardization and optimization.
• Provide strategic visioning for staff.
• Actively participate in talent review and succession planning.
• Recruit, hire, orient and develop staff.
• Support and promote organizational and nursing strategic plans.
• Collaborate with the Leadership Team to develop a robust training program that encompasses all necessary duties for:
  Kennel Assistant, Technician Assistant, Lab Technician, Doctor’s Assistants, Front Office, and Technician (Levels 1‑3). (Review and revise as necessary current training program)
• Identify training needs for employees and the hospital as a whole.
• Develop training programs, selecting training materials, and ensuring programs are relevant.
• Create and manage training budgets.
• Promote identification and resolution of complex or recurring clinical or operational problems consulting with stakeholders as necessary.
• Effectively supervise the Charge Nurse team in collaboration with the HM/HD.
• Facilitate nursing leadership collaboration within each area/hospital when applicable.
• Ensure staff are involved in the sustainability of interventions, initiatives, and practice changes.
• Participate in performance management, coaching, disciplinary action, and reviews of nursing staff.
• Facilitate and participate in training meetings with both the DVM team, leadership teams, and clinical staff.
• Oversee the hiring and onboarding process for the nursing staff.
• Assist with the oversight of nursing scheduling and labor budget.
• Create and develop medical SOPs in partnership with the Medical Director.
• Participate in the maintenance and the process of obtaining hospital credentials. (VECCS level 1, AHAA, etc.)
• Facilitate and participate in M&M rounds.
• Assign trainers/mentors with new trainees depending on position.
• Remain up to date with current research and related literature on key programmatic and practice areas, especially specific to aligned staff’s role, practice, and aligned areas of nursing support.
• Provide adequate support and resources (including time) to aid staff to improve care processes, patient outcomes, and organizational outcomes by identifying and implementing evidence‑based practice(s), improving processes through quality improvement, and/or conducting research, when needed, to discover answers.
• Ensure collaboration with and utilization of experts as appropriate to assist with program development, staff education, and clinical issues.
• Communicate new hires and training progress to applicable teams.
• Facilitate and lead regular “Train the Trainer” sessions.
• Update staff on new techniques and frequent training refreshers.
• Partner with local technician schools to assist…