Strategic Account Manager – Healthcare

Responsibilities

• Serving as the primary point of contact across multiple customer stakeholders and initiatives.
• Build trusted relationships across business‑line, operational, clinical, and executive stakeholders while developing a deep understanding of customer priorities, healthcare delivery environments, and internal dynamics.
• Map key stakeholders and influence networks across the organization, identifying decision‑makers, champions, and potential blockers.
• Develop a strong understanding of customer funding structures, timelines, initiatives, healthcare operating models, and internal decision processes to help move programs forward.
• Leverage knowledge of healthcare systems, hospital operations, and clinical workflows to serve as a trusted advisor and help customers identify, prioritize, and execute initiatives that drive operational and patient‑care outcomes.
• Work cross‑functionally with Sales, Flywheel, and Deployment teams to align internal efforts and deliver successful outcomes for the customer.
• Proactively manage expectations, resolve challenges, and keep complex initiatives moving forward in a fast‑paced environment.
• Identify and drive opportunities for account growth, including renewals, expansions, and new use cases.
• Act as the internal customer advocate within Cobot, ensuring the right teams and resources at Cobot are aligned to support long‑term success.
• Maintain a regular onsite presence at customer locations (MN, AZ, FL) to strengthen relationships, support ongoing initiatives, and build credibility with healthcare stakeholders.

• 5–10 years of experience in account management, enterprise customer success, consulting, or other customer‑facing roles.
• Strong understanding of healthcare systems, hospital operations, clinical workflows, and healthcare stakeholder environments.
• Experience managing complex enterprise healthcare relationships with multiple stakeholders and competing priorities, including operational leaders, clinical leaders, administrators, and executive sponsors.
• Strong relationship‑building skills and the ability to quickly establish trust with senior stakeholders.
• Ability to navigate large organizations, influence outcomes without direct authority, and drive progress in evolving, fast‑moving environments while managing multiple initiatives simultaneously.
• Strong organizational, oral, and written communication skills.
• Highly motivated teammate who enjoys working in a fast‑paced, collaborative, AND dynamic startup environment as part of a small team.
• Willing to travel 65% of the time unless based in Minneapolis.
• Must have and maintain US work authorization.