Manager, Emergency Department

Position Details

Department: PCH-EV JV | Emergency Department

Location: Gilbert

Shift: Mon-Fri, Days, 8am-5pm

Category: Director/Management

Posting #: 1026062

Employee Type: Full-Time

We are seeking a dynamic and experienced nursing leader to join our team as the Manager Pediatric Emergency Department at our East Valley Hospital, with a planned opening end of 2026 to early 2027. This is an exciting opportunity to be part of our newest community hospital opening from the beginning. The ideal candidate will be a skilled leader with a passion for emergency care, capable of overseeing departmental operations in a rapidly changing environment, while fostering a culture of excellence and collaboration.

The manager will provide support and oversight for both supervisory and frontline clinical team members that includes approximately 55 FTE’s. Our state-of-the-art Pediatric Emergency Department is equipped with 24 beds, including 4 safer rooms, 1 treatment room, and 1 resuscitation bay. We are committed to providing the highest level of care to our pediatric patients in a supportive and cutting-edge environment.

This position manages, evaluates and supervises operational functions and activities of assigned area by guiding and supporting staff and serving as liaison with other departments to facilitate quick resolution of issues to ensure excellence in a family centered care environment.

• Clinical Leadership

1. Maintains 24/7 accountability for patient care operations. Works with unit leadership and House Supervisors to support unit needs and access to leadership representation 24 hours, 7 days a week.
2. Responsible for collaborating with colleagues to develop and implement the patient care philosophy, standards of practice, department goals, policies and procedures.
3. Assesses necessary nursing and technical personnel are available to meet fluctuating census, acuity and budgetary goals. Implements innovative and effective recruitment, retention and onboarding strategies in collaboration with HR and other departments/disciplines to meet unit needs as well as to foster growth and staff satisfaction.
4. Ensures continual delivery of high quality nursing care.
5. Assures compliance of The Joint Commission and CMS standards as well as other regulatory agencies.
6. Enforces adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measures health outcomes against standards; makes or recommends adjustments.
7. Assumes bed‑manager responsibility in collaboration with House Supervisor as scheduled.
8. Remains current and works towards best practice in nursing management, clinical knowledge and Phoenix Children’s policies and procedures. Incorporates nursing expertise by serving as a resource related to clinical aspects of areas of responsibility.

• Develops and supervises staff through provision of timely feedback and use of appropriate Human Resource policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.

1. Manages all aspects of personnel administration for unit(s) of responsibility including by not limited to recruitment, interviewing, selection of professional, technical or supervisory staff.
2. Implement strategies to foster staff’s high engagement, maintain low staff turnover, and support high level of staff satisfaction.
3. Assists staff with goal setting; implements continual performance development.
4. Evaluates staffing patterns/needs; match staff competency with patient acuity.
5. Works collaboratively with Clinical Supervisors to identify staff performance issues/needs, provides feedback and support to address staff issues requiring immediate intervention, and identifies educational needs to ensure maintenance of established performance, competency, and quality standards.
6. Monitors/reviews safety reports and collaborates with Clinical Supervisors for trends; develops and implements strategies to address drifts in practice.
7. Assesses customer and patient satisfaction; develop strategies to address satisfaction issues.…