Senior Manager, Client Success

Description Lead the Way to Intelligent Banking with Us!

You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day.

Job Type

Full-time

Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s.

At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.

Every role at Kinective exists to move the needle for our clients, partners, and the financial institutions we serve. As the Senior Manager, Client Success, you are the operational engine of our Client Success motion. You own the day-to-day execution that turns clients into long-term partners of Kinective, across every client size and segment.

You lead a multi-tier team of Client Success Managers along with a Client Success Team Lead, setting the standards, cadences, and playbooks that keep the entire team executing consistently and well across every segment.

You partner closely with the Senior Director, Client Experience on the strategy behind the motion, segmentation, value demonstration, adoption, and enablement, and you translate that strategy into reliable execution on the ground. This is a leadership role measured by how well your team performs and how consistently our clients realize value, not by a personal book of accounts.

• Lead, coach, and develop a multi-tier Client Success team of CSMs and a Client Success Team Lead, setting direction and standards for the full team
• Set clear goals, KPIs, and individualized growth plans that build both capability and career momentum across the team
• Develop your Team Lead as a force multiplier, giving them the coaching frameworks, account standards, and operating rhythm to run their part of the motion with confidence
• Conduct regular 1:1s, performance reviews, and real‑time coaching that drive accountability and keep the team engaged and growing
• Hire, onboard, and ramp new CSMs and team leads as the function scales; build bench strength and clear development paths from tier to tier

• Own the operational execution of the Client Success motion across every client size and segment, ensuring the right level of engagement and touch model is applied consistently across clients
• Run the operating cadence for the team, including pipeline of renewals and at‑risk accounts, health reviews, escalations, and weekly execution rhythms
• Ensure every client moves through onboarding, adoption, and ongoing engagement toward measurable outcomes and a clear return on their investment in Kinective
• Step into key escalations and executive conversations when stakes are high, protecting and deepening the most important relationships through your team

• Own product adoption and client health across the book, making sure CSMs are proactively driving usage, value demonstration, and outcomes rather than reacting to issues
• Monitor health signals across tiers, identify risk early, and direct mitigation strategies before churn becomes a threat
• Operationalize the value demonstration and enablement frameworks set with the Senior Director, turning them into repeatable plays your team runs the same way every time
• Continuously refine playbooks for onboarding, QBRs and value reviews, health checks, and engagement so they scale across tiers and team members

• Lead the renewal motion for the team, owning forecasting, risk visibility, and the execution discipline that protects net revenue retention, in close partnership with Sales
• Ensure clean, accurate renewal forecasting and documented risk…