Supervisor, Operations

• Supervise inbound, outbound, product slotting, and customer communication activities
• Manage labor, scheduling, space utilization, equipment, and manpower
• Conduct staff meetings and review daily/weekly work activities
• Keep senior management and client representatives informed of critical operational issues
• Develop systems and procedures for safe and profitable operations
• Manage operations to meet productivity, service, cost, quality, and client KPI objectives
• Implement and report ongoing cost-saving measures
• Provide ideas and suggestions for operational efficiency
• Apply communication and motivational techniques to supervise, counsel, and discipline team members
• Support Human Resources and assist with hiring, training, professional development, promotions, wage increases, and performance evaluations
• Plan daily work schedules based on work orders, arrival notices, customer instructions, priorities, and available resources
• Assign duties to warehouse staff and supervisory duties to experienced team leads
• Plan warehouse-space reorganization and changes to supply, equipment, and staffing levels
• Train new staff or delegate training responsibilities; assess trainee progress
• Monitor job quantity and quality throughout the day and provide guidance
• Keep the Operations Manager or Distribution Center Manager advised of progress and problems
• Hold regular warehouse staff meetings and discuss improvement ideas and new developments
• Assist in physical operations as needed
• Maintain team motivation and customer satisfaction
• Provide growth and development opportunities for team members
• Support and train team members on corporate and client SOP adherence

• High school diploma or general education degree (GED)
• 3 years’ experience working in a logistics, distribution, or relevant environment
• 1 year experience in a supervisory role
• Prior MHE certification / knowledge of basic MHE operation preferred
• Satisfactory completion of a forklift training program
• Proficient in Microsoft Office (Excel, Work, and Power Point)
• Experience with RF Scanners
• Knowledge of WMS functions
• English reading, writing, and verbal skills
• Basic to intermediate mathematical skills
• Strong attention to detail and accuracy
• Good organizational and personnel skills
• Good written and oral communication skills
• Good leadership, supervision, and planning skills
• Ability to work flexible schedules, including nights and weekends, as required
• Ability to participate in cross-training activities
• Ability to adapt to change and thrive in a stimulating, fast-paced work environment
• Ability to work mandatory or voluntary overtime as dictated by business needs
• Ability to work in unregulated warehouse temperatures
• Ability to lift, carry, push, or pull 11–20 pounds
• Ability to bend, walk, stand, sit, reach above shoulder, squat, or kneel as required

Demonstrates strong leadership and supervisory skills in logistics and distribution environments, with a focus on operational efficiency, team development, and adherence to safety and quality standards. Proficient in managing resources, scheduling, and communication to meet client and organizational objectives.

• Logistics Management
• Supervisory Experience
• MHE Certification
• WMS Knowledge
• Microsoft Office Proficiency

• Logistics Management
• Supervisory Experience
• MHE Certification
• WMS Knowledge
• RF Scanner Experience
• Forklift Operation
• Mathematical Skills
• Operational Efficiency
• Scheduling
• Cost-Saving Measures

• Leadership
• Organizational Skills
• Communication Skills
• Attention to Detail
• Motivational Techniques

• MHE Certification
• Forklift Training Program

• Logistics
• Distribution
• Warehouse Management
• Customer Communication
• KPI Objectives

• Microsoft Office
• RF Scanners
• WMS