Director of Community Management

Position Summary

Leads the community management organization- driving client satisfaction, quality, growth, and operational excellence across regions.

• Develop and execute strategies for client retention, service quality, and growth.
• Lead Area Managers and Supervisors; build training, career paths, and succession plans.
• Standardize SOPs, technology adoption, and risk management; monitor compliance with contracts and laws.
• Own executive relationships with key Boards/developers; resolve escalations and negotiate renewals.
• Manage budgets and staffing models; forecast capacity and growth needs.
• Publish KPIs and QBRs; drive continuous improvement programs.

• 12+ years community/property management with significant multi-site leadership.
• Proven client relationship, financial, and operational excellence track record.
• PCAM preferred; exceptional communication and change leadership.

• Bachelor’s required; master’s preferred.

• Collaboration - partners effectively with boards, residents, vendors, and internal teams.
• Leadership - takes ownership; for lead/supervisor/manager roles, sets direction and coaches others.
• Excellence - produces accurate, audit-ready work; follows SOPs, policies, and governing documents.
• Accountability - meets deadlines and SLAs; uses KPIs to drive improvements.
• Respect - communicates clearly and professionally with diverse stakeholders.

Office/hybrid role with extended screen time; periodic site/amenity walks and meeting attendance. Some evening/weekend work for events or board meetings may be required. Reasonable accommodations may be made for qualified individuals with disabilities.