Field Service Representative FSR

Location:

El Paso, TX Clearance: U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification. Summary

Advanced Technology Systems Company in Gilbert, AZ is looking for an individual with experience with C-UAS systems or similar Intelligence Surveillance Reconnaissance (ISR) FSR roles that can support ATSC programs in multiple roles while being trained to assume a greater role within ATSC programs. This person will work closely with Engineering, Production, Supply Chain and Technical Writer and Program Management while reporting to the Training Manager.

• Develop information necessary to publish Safety Manuals and Technical/User Manuals. Receive training as a Field Service Representative (FSR).
• Receive training in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics etc.
• Work directly with C-UAS engineers to support the development, testing and demonstration of C-UAS systems.
• Work directly with the Production team in assembling C-UAS systems.
• Work directly with Program Management providing assistance where needed.
• Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; as it pertains to the military field environment
• Build sustainable relationships of trust through open and interactive communication
• Identify and qualify new and emerging opportunities
• Attend regular status meetings as directed to effectively communicate relevant project information
• Resolve and/or escalation issues in a timely fashion
• Communicate difficult/sensitive information tactfully

Advanced Technology Systems Company in Gilbert, AZ is looking for an individual with experience with C-UAS systems or similar Intelligence Surveillance Reconnaissance (ISR) FSR roles that can support ATSC programs in multiple roles while being trained to assume a greater role within ATSC programs. This person will work closely with Engineering, Production, Supply Chain and Technical Writer and Program Management while reporting to the Training Manager.

• Develop information necessary to publish Safety Manuals and Technical/User Manuals. Receive training as a Field Service Representative (FSR).
• Receive training in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics etc.
• Work directly with C-UAS engineers to support the development, testing and demonstration of C-UAS systems.
• Work directly with the Production team in assembling C-UAS systems.
• Work directly with Program Management providing assistance where needed.
• Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; as it pertains to the military field environment
• Build sustainable relationships of trust through open and interactive communication
• Identify and qualify new and emerging opportunities
• Attend regular status meetings as directed to effectively communicate relevant project information
• Resolve and/or escalation issues in a timely fashion
• Communicate difficult/sensitive information tactfully

• Associate degree in an applicable field of study
• 2 yrs Military experience with a C-UAS program as either an Operator/FSR or Instructor (Instructor or Trainer certifications preferred) may be used in leu of degree.
• Experience with in the DOD programs
• Proficiency within Microsoft Office Suite, specifically PowerPoint and Word
• Self-motivated individual who can work independently or as a team
• Confidentiality and company loyalty are a must
• Able to interface with VIP’s, personnel, international executives, and others
• Able to multi-task and adapt in a fast-paced environment
• Detail oriented with strong follow through and organizational skills
• Good writing, technical, analytical, and problem-solving skills
• U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.
• Must be willing to travel and work overseas. Approximately 50%
• Must have Tower Climbing Certification or able to obtain one within 60 days

• Work is typically performed in an office or outdoor setting
• While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see.
• Must have the ability to lift 15-25 pounds
• Must be able to read, write and speak English
• Travel overseas may be required

ATSC is committed to creating a diverse environment and is proud to be an Equal…