E-Commerce Operations Coordinator

is the most visited paper crafting website and store in the world, happily welcoming millions of crafters every month. At , we are passionate about empowering beautiful, meaningful, handmade creation and everything we do is focused on that. In the digital age, living a handmade life is more important than ever. Crafting makes you happier, healthier and more connected and we're here to help you create.

isn’t for everyone. We hold ourselves to a higher standard than most. You will be expected to embrace the  culture and embody our company’s core values.

• Trusting Teamwork
  :
  We do our best, care about one another and trust each other.
• Intentional Integrity
  :
  We honor our word and, if we’re out of integrity, we make it right.
• Innovative Problem Solving
  :
  We fearlessly identify issues, then prioritize and solve them with the right solutions for our unique business.
• Healthy Humor
  :
  We laugh together and are warm and friendly.

Before you apply, be sure you share ’s core values.

As the E-Commerce Operations Coordinator, you will work on-site, full-time, at our headquarters in Gilbert, Arizona.

The mission of the  E-Commerce Operations Coordinator is to ensure promotions, pricing, and merchandising on the  website are executed accurately and on schedule — catching errors before they reach the customer — so the site consistently reflects current marketing priorities and supports our goals for conversion, revenue, orders, and AOV.

• Promotion Setup and Execution
• Sitewide Optimization
• Cross-Team Collaboration and Continuous Optimization

• Will own the end-to-end setup and execution of promotions (pricing, start/end timing, and page builds), ensuring every promotion goes live accurately and on schedule.
• Will proactively review pricing, links, and promotional details across the site and in marketing emails before they go live, catching and correcting errors before they reach the customer.
• Will maintain and continuously improve homepage content, curated pages, section merchandising, and other website experiences.
• Will use tools like the Site Search Optimization Tool to maintain and improve search and category page performance.
• Will coordinate directly with Marketing, Procurement, Customer Service, and other teams as needed to confirm promotion details and resolve discrepancies quickly and clearly.
• Will assist with editing images, headers, and features to support accurate, visually consistent merchandising across the site.
• Will continuously seek education and experiences (videos, brand websites, influencers, competitors, etc.) to be a growth-oriented paper crafting expert.
• Will take on other responsibilities as assigned, embracing evolving priorities and expanding ownership as capacity and skill grow.

• Trusting Teamwork
  :
  We do our best, care about one another, and trust each other.
• Intentional Integrity
  :
  We honor our word, and if we’re out of integrity, we make it right.
• Innovative Problem Solving
  :
  We fearlessly identify issues, then prioritize and solve them with the right solutions for our unique business.
• Healthy Humor
  :
  We laugh together and are warm and friendly.

Accuracy
:
Laser-like attention to detail and execution on a daily basis.

Communication: Open, direct, clear, and kind with team members and colleagues.

Sense of Urgency: Executes tasks with efficiency, understanding the importance of speed to market.

Prioritization and Flexibility: Appropriately dedicates the time and energy required for varying tasks. Cheerfully and instantly pivots tasks as the business requires.

Self-Starter: Proactively demonstrates innovative thinking and problem-solving skills.

• Bachelor’s degree in Marketing, Communications, Business or related field preferred; equivalent experience will be considered.
• Minimum of 3-5 years of hands on e-commerce operations experience managing live website content, promotions or product pages on an e-commerce platform (Shopify, Magento, Big Commerce, custom-built site, etc.).
• Direct experience with promotion setup, pricing accuracy or site merchandising execution strongly preferred.
• Excep…