Technical Service Representative

Position Overview

As a Technical Service Representative, you will conduct complaint investigations, product startup demonstrations, and applications assistance for new and existing contractors/clients. You will report directly to the Technical Manager and focus on the west coast.

• Investigate product complaints using defined test protocols, document and report results.
• Conduct internal and external product testing, document and report results in coordination with the PPC lab.
• Complete hands‑on application testing.
• Ensure that accurate safety attitudes, procedures, site rules are communicated on all work programs and conduct work in a manner that protects self, co‑workers, the environment, and the safety of the community.
• Operate and maintain field coating inspection test equipment following established specifications with limited supervision.
• Answer product technical questions – field technical product calls from the field organization, assist in product recommendation and competitive cross‑overs.
• Perform testing on coatings in the industrial segments for the Tru Industrial Team.

• 3–5 years practical coating application with industrial coatings products is preferred.
• Prior experience with coating inspections required.
• Must be self‑motivated and able to work independently.
• Basic computer literacy and proficiency with programs such as Word, Excel, Microsoft Office Suite, etc.
• Minimum education:
  
  High School Diploma;
  Bachelor’s degree preferred.

Applicants must be authorized to work in the U.S. without employment‑based visa sponsorship (now or in the future). This includes H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visas.