Retail Sales Associate

Full-Time Retail Sales Associate

$15.25 to $18.00 per hour plus a commission structure that pays you for every transaction processed. Retail sales associates can earn up to 8% on transactions, adding an average of $3.82 per hour on top of the hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access
  * program available to all employees on the second day of employment; employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation:
  One week of paid vacation after completing six months of active, full‑time service; an additional week after one year; two weeks after each subsequent anniversary (up to 120 hours after five years).
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter (up to 24 hours after five years).
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full‑time employees meeting minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.
• First Cash 401K program is available to all employees 21 years of age or older.

We are seeking entry‑level, full‑time sales associates in pawn store locations nationwide. The Pawnbroker / Retail Sales Associate works with the entire staff to ensure customer service on both the lending and retail sides. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. They engage with customers and assist with inquiries and problem resolution across a wide variety of merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and better recommend financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items following established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Must be willing and able to lift or carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products from exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Must be able to work in multiple locations as business needs dictate.
• Must work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary. Pawnbrokers may earn 2–8% commission based on the gross profit of personal performance. Detailed…