DME Customer Service Associate

Job Summary

Mobility City Customer Service Associates provide coverage in all showroom related activities. These include sales, maintenance of the showroom, scheduling, and renting products. They provide excellent customer service in store and on the phone. They are the first point of contact for new and existing customers.

• Assist in showroom providing excellent customer service with respect to solving customers challenges. Make proper recommendations for equipment solutions.
• Share the features and benefits of equipment and provide recommendations for solutions.
• Instruct customer on proper use and maintenance of equipment. Ensure proper fitment.
• Offer customers piece of mind by discussing Extended Warranties.
• Follow up on web leads (forms submissions) within 15 minutes of receipt.
• Answer the phones promptly. Respond to questions, make recommendations, and process credit cards to confirm orders.
• Enter all sales in capturing all customer information and processing credit cards.
• Ensure systems are updated with respect to rental fleet status and customer information.
• Pursue Google 5 star reviews.
• Participate in continuing education/training in‑services relative to products that Mobility City sells, delivers and services.
• Maintain showroom appearance through proper merchandising and cleaning procedures.
• Ensure all equipment is fully charged at all times.

• High School diploma or GED.
• Current valid driver’s license.
• Pass criminal background check.
• Communication and interpersonal skills.
• Proficient in using personal computers, including word processing, database, and spreadsheet software.

• Job Type: Full‑time
• Pay: $17‑$21/hr, depending on experience
• Benefits:
  Access to Earned Pay On‑Demand
• Pay Cards
• Paid Sick Leave (up to 40 hours annual)
• Paid Holidays