Mobile Associate, Store-in-Store, Retail Sales

Join the Un-Carrier Movement

As a Mobile Associate Store-in-Store (SiS), you will be the face of T‑Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. You excel in a high‑traffic environment where technology constantly evolves and customer needs change. Whether educating, demonstrating, or recommending solutions, you provide outstanding experiences and help customers stay connected to what matters most.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to communicate effectively, educate customers, and showcase the value of T‑Mobile’s warehouse/club member benefits.
• Complete training on the T‑Mobile store‑in‑store experience, new skills, products, and processes, and demonstrate knowledge of systems and reference resources. Continuously learn and improve to provide the best possible experience for our customers.
• Provide exceptional service, exceeding customer expectations, and attract potential customers to drive sales activity. Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

• High School Diploma/GED (Required)

• 6 Months of Customer Service and/or Sales Experience, Retail Environment (Preferred).
• Customer Satisfaction:
  Passionate Customer Advocate with a desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals (Required).
• Team Building:
  Desire to be a part of the game‑changing T‑Mobile Store Team, willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues (Required).
• Retail Sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly base pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and are eligible for an annual stock grant.

Full and part‑time employees have access to the same benefits when eligible. We provide medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays (approximately 4 weeks for new full‑time employees and 2.5 weeks for new part‑time employees annually), paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance.

Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑Carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500.

Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.