Tire and Battery Service Advisor

Position Summary

Sam's Club #4829 2621 S Market St, Gilbert, AZ

Be a Team Member – collaborate with others to fulfill sales and service requests, educate associates on tools, tasks, and resources, mentor new technicians, and develop interpersonal skills to provide safe and efficient customer service.

Be an Expert – demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality; and apply knowledge of Point of Sale systems and phone and in‑person selling techniques.

Be a Techie – leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.

Be an Owner – communicate equipment and supply needs to TBC Lead, track and monitor returns and special orders, operate cash registers, process transactions, maintain accurate inventory, audit safety and compliance standards, report TBC complaints, safety hazards, and problems, complete paperwork and logs, and ensure merchandise is packaged, labeled, and stored in accordance with company policies.

Be a Talent Ambassador – act as a brand advocate who values the member experience, models high‑quality service and products, and inspires others with a respectful, supportive, and team‑oriented style, while assisting in training team members.

Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities, deadlines, and expectations; carry out tasks, communicate progress, and recommend improvement opportunities.

Respect the Individual – embrace differences, create a supportive culture of belonging, build strong relationships, and motivate and influence the team.

Act with Integrity – maintain the highest standards of ethics and compliance, hold oneself and others accountable, and support Walmart’s goal of becoming a regenerative company while making a positive impact for associates, customers, and members.

Serve our Customers and Members – deliver results while putting the customer first and make decisions based on reliable information, balancing short‑ and long‑term priorities, and considering how work impacts the team's ability to deliver on our purpose.

Strive for Excellence – display curiosity, take calculated risks, demonstrate courage and resilience, drive continuous improvements, and use new technologies and skills to support others through change.

• Valid state‑issued driver's license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

• Health benefits: medical, vision and dental coverage.
• Financial benefits: 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO can be used for vacation, sick leave, holidays, or other purposes and meets or exceeds applicable paid sick leave laws.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees and certifications.

The hourly wage range for this position is $20.00 to $28.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.