Donation Attendant
Listed on 2026-09-12
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Retail
Retail Associate/ Customer Service, Customer Service Rep, Retail & Store Manager
Starting Pay : $15.15 Hourly
Position DescriptionWorks as a member of the store team to lead an excellent customer and brand experience, and promote sales for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Responsible for receiving all donations in an expedient, courteous manner and placing items in the appropriate location in the production room or sales floor.
Essential Duties and Responsibilities- Accept donations from customers, providing outstanding customer service.
- Label Gaylords correctly.
- Provide a receipt to each donor, regardless of the size of the donation.
- Inquire about potentially hazardous products and provide locations list for proper disposal to the customer.
- Write up sales tickets and sold signs for furniture, electrical, and other large items.
- Assist customers with loading and unloading furniture or other items to and from vehicles.
- Maintain the placement of all merchandise and organize the production room by following Picture Process Map (PPM) standards.
- Assist in loading or unloading merchandise onto/off trucks or trailers, as needed.
- Safely operate a pallet jack and walkie stacker.
- Conduct daily safety inspections on all company-owned equipment, follow safety rules, and use appropriate safety equipment.
- Provide floor care duties at a retail store, as needed.
- Cross-train in other store positions as business needs.
- Maintain regular and consistent in-person attendance.
- Model Goodwill Core Values:
Trust, Collaboration, Engagement, Ownership, and Innovation. - Perform other related duties as assigned.
- Excellent customer service skills
- Ability to pass a forklift certification class
- Ability to speak and read English proficiently
- Must be at least 18 years of age or older
- Ability to pass a background check and drug screen, where applicable for position
- Comprehensive Total Rewards package, with eligibility 60 days after employment
- Medical plans
- Employer-funded Health Reimbursement Account (HRA)
- Dental plans
- Vision plan
- 401(k)
- Employer-paid life insurance
- Employee Assistance Program (EAP)
- Paid Time Off (PTO);
Sick and Vacation, Paid Holidays - Additional highlights of benefits
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals are considered without regard to race, color, religion, sex, national origin, disability, age, military status, genetic information, or any other protected status under applicable laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at option 6 or leaves if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment, please contact our Candidate Support Line at option 5.
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