Retail Manager

Description

Retail Manager

Alta Climbing | Alta Boulders | Alta Scottsdale

Reports To: Director of Operations / Ownership
Location: Multi-Location – Gilbert, Chandler, and Scottsdale, AZ
Employment Type: Full-Time

Alta Climbing is seeking an experienced and passionate Retail Manager to oversee retail operations across all three Alta locations. This position is responsible for driving retail revenue, managing inventory, developing strong vendor relationships, creating compelling merchandise displays, and ensuring a consistent and exceptional retail experience across the Alta brand.

The ideal candidate has strong communication and organizational skills, a deep knowledge of the climbing and outdoor industry, and a genuine understanding of what climbers want and need
. This individual should be both strategic and hands‑on—able to develop a multi‑location retail strategy while also jumping in to merchandise, receive inventory, work with vendors, and coach staff.

The Retail Manager will work closely with Operations, Marketing, Programs, and Gym Leadership to ensure retail supports Alta's overall business goals and provides an excellent experience for our members and guests.

• Oversee retail operations at Alta Climbing, Alta Boulders, and Alta Scottsdale
  .
• Develop and maintain consistent retail standards across all locations.
• Establish and maintain retail policies, procedures, and expectations.
• Conduct regular visits to each location to evaluate inventory, merchandising, sales, and overall presentation.
• Identify opportunities to improve the retail experience and increase sales.
• Train and hold front desk and retail staff accountable for retail standards and performance.

• Develop and execute strategies to increase retail revenue and profitability.
• Establish sales goals and KPIs for each location.
• Monitor sales performance by location, category, vendor, and product.
• Identify opportunities for increasing average transaction value and retail attachment rates.
• Develop seasonal promotions and product campaigns.
• Work with Marketing to promote merchandise through email, social media, website, and in‑gym campaigns.
• Analyze sales trends and adjust purchasing accordingly.

• Create an attractive, organized, and brand-consistent retail environment.
• Develop merchandising standards for all three locations.
• Ensure products are appropriately displayed, priced, and stocked.
• Create seasonal merchandise collections and displays.
• Ensure new products and Alta‑branded merchandise are properly launched across locations.
• Regularly evaluate product performance and discontinue slow‑moving products when appropriate.

• Maintain appropriate inventory levels across all locations.
• Develop and maintain inventory par levels.
• Monitor inventory turnover and identify slow‑moving or excess inventory.
• Conduct regular inventory audits.
• Coordinate inventory transfers between locations.
• Establish processes to minimize shrinkage, damaged merchandise, and inventory discrepancies.
• Ensure accurate receiving and product entry into the POS system.

• Manage relationships with climbing, outdoor, apparel, footwear, and equipment vendors.
• Research new brands and products that align with Alta's customer base.
• Negotiate pricing, terms, discounts, and product opportunities when appropriate.
• Manage purchase orders and purchasing schedules.
• Evaluate vendor performance and profitability.
• Stay current on industry trends, new products, and emerging brands.

• Help develop and maintain Alta's branded merchandise strategy.
• Collaborate with leadership and Marketing on new apparel and merchandise designs.
• Manage product launches and inventory planning.
• Ensure consistent Alta branding across all locations.
• Identify opportunities for limited‑edition, seasonal, and event‑specific merchandise.

Strong communication is essential for this position.

The Retail Manager will regularly communicate with:

• General Managers
• Operations leadership
• Front desk teams
• Marketing
• Programs
• Route setting
• Vendors
• Brand representatives
• Ownership

The…