Technical Sales Representative

Overview

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal named us one of Connecticut’s top family-owned companies in 2017. We don’t just make innovative, industry-leading products.

Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world.

If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Benefits

• Medical
• Dental
• Vision
• 401k
• Tuition reimbursement
• 13 paid holidays, including 1 week of paid plant shutdown between Christmas and New Year’s
• Paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance

The Technical Sales Representative role creates awareness, education and demand for LATICRETE products. The LATICRETE brand is driven by relationships, integrity, innovation, education, and a strong commitment to our customer base and the tile industry. This position drives sales through distribution outlets, contractors, architects/designers, end users and builders by establishing lasting partnerships.

Additional duties and responsibilities may be assigned, as necessary.

• Regularly work with distributors, contractors, GCs, architects, etc. to promote relationships and build trust.
• Conduct product knowledge training, including product usage demos (hands-on and PowerPoint).
• Review stocking profiles with distribution to maximize sales in local market.
• Conduct business overview meetings, distributor success plan meetings, potential MVP meetings, project tracking meetings and opportunity planning meetings.
• Help customers identify the best systems and products to meet their application needs.
• Perform job site visits to provide technical support such as product installation training and to document information in Salesforce.
• Actively participate in social media groups and communications as appropriate with customers.
• Work with customers to provide LATICRETE product and systems specifications to best fit the needs of the project.

• Develop a thorough Territory Business Plan to maximize opportunities and focus on development areas to meet or exceed revenue targets.
• Regularly review and adjust the Territory business plan as business needs change.
• Evaluate the territory distributor footprint to ensure sufficient coverage and product availability to end users.
• Maximize market penetration in the assigned territory.
• Maintain Project Tracking files and Competitive Pricing files.
• Collaborate with territory partner, manager, and teammates to share ideas to better service the territory; establish promotions that benefit both LATICRETE and our distribution partners.
• Plan calendar and travel to maximize face time with key customers.
• Update Salesforce to accurately reflect territory KPI attainment.

• Work with internal departments to resolve issues such as shipping, production, etc. to ensure customer satisfaction.
• Thoroughly investigate product claims in the field, document and work with LATICRETE Technical Services to resolve product-related installation issues.

• Attend industry events such as trade shows and local/national professional organization events. Represent LATICRETE as a resource for product knowledge, which may include working a booth, presenting to an audience, or providing general information to attendees.
• Participate in…