Customer Success Territory Manager

Responsibilities

• Develop strong partnerships with current clients in assigned territory, ensuring retention and happiness.
• Identify customer needs and objectives to help them achieve their business goals.
• Meet with customers to address concerns and provide solutions.
• Be the liaison between our customers, sales, and support to ensure exceptional customer service.
• Discover new sales opportunities by developing effective sales and marketing strategies.
• Present products and services to prospective customers.
• Participate in industry or promotional events (e.g., trade shows).
• Prepare and submit reports to Sales Director.
• Analyze data for continuous sales strategy improvement.

• Proven experience in account management, sales, customer success, or other customer-facing roles focused on retaining and/or increasing revenue.
• Proven track record of strengthening relationships and increasing sales and revenue; field sales experience preferred.
• Experience managing a pipeline to meet performance KPIs.
• Excellent verbal and written communication and presentation skills.
• Proficient at problem‑solving; the ability to understand, articulate, structure, and solve client needs.
• Proficient in MS Office; familiarity with Salesforce and Net Suite a plus.
• Self‑motivated, organized, detail‑oriented, and problem‑solving aptitude.
• Experience in restaurants preferred, but not required.

• Entry level

• Full‑time

• Other

• Software Development

Location:

Phoenix, AZ

Salary: $90,000 - $100,000

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