Customer Success Territory Manager

Responsibilities

• Develop strong partnerships with current clients in assigned territory, ensuring retention and happiness.
• Identify customer needs and objectives to help them achieve their business goals.
• Meet with customers to address concerns and provide solutions.
• Be the liaison between our customers, sales, and support to ensure exceptional customer service.
• Discover new sales opportunities by developing effective sales and marketing strategies.
• Present products and services to prospective customers. Participate in industry or promotional events (e.g., trade shows).
• Prepare and submit reports to Sales Director.
• Analyze data for continuous sales strategy improvement.

• Proven experience in account management, sales, customer success, or other customer-facing roles focused on retaining and/or increasing revenue.
• Proven track record of strengthening relationships and increasing sales and revenue; field sales experience preferred.
• Experience managing a pipeline to meet performance KPIs.
• Excellent verbal and written communication and presentation skills.
• Proficient at problem-solving; the ability to understand, articulate, structure, and solve client needs.
• Proficient in MS Office; familiarity with Salesforce and Net Suite a plus.
• Self-motivated, organized, detail-oriented, and problem-solving aptitude.
• Experience in restaurants preferred, but not required.