Macy's Retail Cosmetics Sales Associate - Prestige Beauty, Santan Village - Part Time

Job Overview

As a Cosmetic Sales Colleague – also known as a Beauty Advisor – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales.

You’ll serve as both an educator and a beauty expert, offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and current trend awareness let you introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role, and you proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals.

• Enthusiastically greet customers and create welcoming, friendly conversations.

• Maintain a clean, organized, and shoppable sales floor, refresh signage and pricing as needed.

• Share loyalty program benefits, process transactions with point‑of‑sale technology, and close every sale with a sincere thank‑you.

• Support cross‑departmental initiatives such as merchandising moves and special events.

• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits of beauty products.
• Drive sales and client loyalty by keeping the space organized, leveraging client‑eling tools, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• At least one year of customer service or selling experience required.

• Standing for at least two consecutive hours, lifting at least 25 lb, stooping, kneeling, crouching, and climbing ladders, reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld equipment, cash register, and ability to process transactions.

• Competitive pay and a dynamic, inclusive environment.
• Comprehensive health, wellness, and 401(k) match.
• Paid time off, eight paid holidays, and annual merit review.
• Performance‑based incentives and merchandise discounts.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Community building through Colleague Resource Groups and volunteer opportunities.

Since 1862, Macy’s has been an iconic American retailer known for its flagship stores, annual holiday traditions, and a commitment to customer service excellence. Join a team that delivers memorable experiences and drives innovation across all aspects of the retail experience.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.