Outside Account Manager; Phoenix, AZ

Base Pay Range

$71,196 - $88,842

$26,400

As a Hyundai Retention Product Specialist, you will manage a portfolio of dealerships, build relationships, and implement dealer solutions to drive sales and profitability.

• Manage portfolio to meet sales and productivity goals across parts and service products.
• Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives.
• Create awareness and communicate key initiatives and program value to ensure commitment.
• Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value.
• Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results.
• Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results – internally and externally (across all levels of the dealership including GM/DP).
• Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations.
• Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance.
• Develop the business through collaboration with OEM regional contacts and other program resources.
• Develop and maintain consistent monthly contact schedule with dealers.
• Manage all activity tracking and account information in Salesforce.
• Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required.

• Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships.
• Effectively diagnose opportunities for each dealership while determining the investment and ROI for each.
• Assess, reinforce and implement processes and elements across the service lane.
• Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across parts and serivce products.
• Analyze and identify training needs of dealership staff.
• Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
• Conduct market competitive shops and analysis to provide market competitive price information/positioning.
• Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
• Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across parts and service products to meet business objectives.
• Collaborate with the dealership to optimize merchandising components.
• Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
• Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings.
• Resolve customer service issues related to any account activity.

• Bachelor’s degree or equivalent work experience required
• Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
• Prior experience selling and project managing a book of business
• Skilled at taking in many inputs, prioritizing, coordinating resources and executing
• Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
• Relatable across the dealership and good communication with management and Dealer Tire internal
• Be located in assigned territory
• Proficiency at intermediate level with all Microsoft Office products required
• Strong and quick assessment skills with ability to critically think in the moment and add value
• Strong customer relationship skills and ability to sell at the top
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy

• Critical Thinking
• Customer Focus
• Diagnostic Skills
• Influence
• Industry/Product Knowledge
• Operational Excellence
• Portfolio Management
• Results Orientation
• Truste…