Personal Banker II

Position Overview

Personal Bankers at UMB build strong customer relationships and recommend and sell a range of products and services. You will receive extensive training in UMB’s products, sales processes, and financial solutions, and will work closely with branch leaders and mentors.

• Ask personalized questions to transform every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that meet those needs.
• Create and manage a successful loan pipeline, focusing on prospecting and cross‑selling home equity loans, lines of credit, unsecured personal loans, auto loans, and mortgage referrals.
• Generate sales opportunities and grow UMB’s customer base by applying product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing.
• Process transactions, manage a cash drawer, and complete bank documentation in accordance with industry and legal standards.
• Challenge daily performance metrics to elevate personal goals while balancing competing priorities and delivering excellent customer experience.
• Perform other duties as assigned.

• High school diploma or equivalent.
• At least two years of retail banking sales experience or other relevant experience.
• Reliable transportation and ability to work branch hours, including weekends and some evenings.
• Ability to obtain an NMLS registration within 90 days.
• Quick and accurate learning of products, services, and procedures.
• Basic math skills and ability to problem‑solve within established risk parameters and tolerances.
• Strong interpersonal skills: ability to build personal connections, engage and educate customers, ask open‑ended questions, and listen to establish trust and lasting relationships.
• Strong business‑development capabilities to proactively grow a personal book of business through campaign offers, prospecting leads, service‑to‑sales conversations, and leveraging centers of influence for referrals.
• High‑energy, sales‑driven mindset with a willingness to receive coaching and feedback to improve sales outcomes.
• Excellent communication ability, a positive image projection, problem‑solving skills, and a detail‑oriented approach to document completion and feature explanation.
• Enjoyment of coaching others and serving as a sales mentor.

• College degree or military equivalent (strongly preferred).
• Bilingual abilities.

The anticipated compensation for this opening is $21–$22 per hour. Salary ranges are as follows:

• California, Washington DC, New Jersey, and New York: $41,060 – $59,760 annually.
• Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $37,490 – $54,700 annually.
• All other states: $33,920 – $49,650 annually.

Benefits available (subject to eligibility) include paid time off, 401(k) matching, annual incentive pay, paid holidays, comprehensive medical, dental, and vision insurance, health savings accounts, flexible spending accounts, dependent care accounts, adoption assistance, employee assistance program, fitness reimbursement, tuition reimbursement, associate wellbeing program, associate emergency fund and various banking benefits.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please email  with the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.