Assistant Studio Manager

Job Title – Assistant Studio Manager (Full‑Time)

The Assistant Studio Manager supports daily and weekend studio operations to ensure an exceptional member experience at AFG Hold Co studios. This role serves as a key point of contact for prospective and current members, confidently representing the brand, sharing the studio story, and driving membership sales and retention through strong relationship‑building. The Assistant Studio Manager partners closely with the studio team to help achieve sales goals, maintain a high‑energy and welcoming environment, and ensure a seamless member experience.

The role requires a service‑oriented mindset, strong communication skills, and a commitment to meeting and exceeding performance expectations.

• Deliver a welcoming, inclusive, high‑energy experience for all members, prospects, and guests, reflecting brand standards.
• Conduct studio tours, clearly present membership options, and confidently communicate programs, services, and benefits.
• Achieve individual and team sales goals by executing outreach, follow‑ups, and lead generation activities to drive membership growth.
• Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.
• Support onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices.
• Maintain accurate member records and complete all required documentation using company systems and tools with a high level of integrity and attention to detail.
• Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution.
• Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth.
• Maintain a clean, organized, and well‑presented studio environment in alignment with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth.
• Demonstrate an understanding of and commitment to exceptional customer service and the core values at AFG Hold Co.

• High school diploma or equivalent required.
• Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year).
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.

• Teamwork – positive attitude and ability to work effectively in a team environment.
• Efficiency orientation – achieves quality results with limited resources.
• Flexibility – responds to change and others’ ideas comfortably, exercises tact and judgment.
• Mature confidence – approaches others assertively, responsibly, and supportively.
• Integrity – demonstrates honesty and strong values through consistent action.
• Emotional intelligence – listens actively, communicates respectfully, and responds with empathy.
• Proficiency with Microsoft Office Suite and graphic design tools like Canva.
• Professionalism and positive service attitude at all times.
• Proactive, reliable, and consistent.
• Problem‑solving skills and ability to work under pressure.
• Excellent organizational, attention to detail, and time‑management skills.
• Sharp listening and critical thinking; excellent research skills.
• Results‑oriented, self‑motivated.
• Relationship‑building and exceptional service attitude; excellent people skills.
• Ability to manage unexpected challenges calmly and professionally.
• Results‑driven and possess exceptional problem‑solving skills.

AFG Hold Co is an equal‑opportunity employer and complies with all applicable federal, state, and local laws. This position is full‑time with a flexible schedule, including weekends and holidays.

AFG Hold Co is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with…