Territory Manager

Responsibilities

• Meets regularly with assigned client accounts, by phone or in person.
• Ensures that clients are consistently satisfied with the organization's product and services and resolves escalated issues.
• Evaluates the client's needs and proposes potential solutions.
• Serves as a single point of contact for the client and may coordinate the work of client service teams.
• Identifies and escalates cross‑selling or upselling opportunities.
• May provide client training or basic support.
• Develop relationships with key decision makers for opportunities to provide our product line in relevant verticals.
• Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers and owners.
• Review all relevant plans, specifications and details and/or job site conditions.
• Work in custom bid module in Salesforce to generate quotes and utilize Salesforce to manage customer base.
• Work closely with branch personnel to schedule equipment delivery and installation.
• Work with our credit department to secure terms and ensure timely payment after job completion.
• Stay involved with customer satisfaction issues after the sale and installation.
• Timely and accurate weekly reports and participation in weekly digital calls.
• Pre‑sell our products to architects through planning stage documents.
• Call on architects and specification writers to educate them on our product.
• Maintain full knowledge of current ANSI standards and AAADM certification requirements.

• High school diploma (Bachelor's degree preferred).
• 6+ years sales, project management or similar experience.
• Excellent collaboration and relationship skills.
• Excellent communication and presentation skills (both oral and written).
• Strong work ethic.
• Candidate must live in market.

Demonstrates expertise in client relationship management, sales strategies, and project coordination, with a strong focus on customer satisfaction and effective communication. Proficient in utilizing Salesforce for managing customer interactions and generating quotes.

• AAADM Certification.

• Salesforce.