Sales & Retention Supervisor Apprentice
Listed on 2026-09-05
-
Sales
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Job Description
Sales & Retention Supervisor Apprentice
Alpha is actively seeking a driven and coachable Sales & Retention Supervisor Apprentice to join our growing team. You’ll work directly with our Account Management Department
, gaining hands-on experience in staff coaching, sales strategy, and customer retention
, all while learning how to lead a high-performing team.
What You’ll Be Doing:
As a Sales & Retention Supervisor Apprentice, you’ll play a dual role: supporting frontline customer and sales operations while also preparing to over see a team for us. Through daily mentorship, team collaboration, and real-world management experience, you'll master the skills needed to supervise a results-driven department focused on client satisfaction and long-term growth.
Key Responsibilities:
- Assist in managing a team of sales and account representatives
- Participate in training and coaching of new team members
- Support performance reviews, progress tracking, and goal setting
- Engage with customers to resolve issues and ensure satisfaction
- Implement retention strategies to maximize client loyalty and minimize churn
- Monitor sales performance and suggest process improvements
- Collaborate with leadership to develop team strategies and initiatives
- Prepare to transition into a team lead role within 6–12 months
- Support clients’ goals within sales and customer retention
What We’re Looking For:
- 1–3 years of experience in sales, customer service, or team leadership
- A background in retail, hospitality, or customer-facing roles preferred
- Strong communication and leadership potential
- Natural problem-solver with the ability to multitask and stay organized
- Positive, coachable attitude and a drive for professional growth
- High attention to detail and comfort in a fast-paced, people-first environment
- Bachelor’s degree in Business, Communications, or related field preferred (not required)
What Alpha Offers:
- Hands-on leadership training and one-on-one mentorship
- Competitive compensation and performance-based incentives
- Company-sponsored travel opportunities (regional conferences, leadership retreats and company/team building events)
- A collaborative, goal-driven, and inclusive work culture
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