Internet & Bdc Manager

Gilbert, United States | Posted on 09/29/2026

Bill Luke Santan is looking for a motivated, experienced Internet & BDC Manager to lead our digital customer experience and help turn internet and phone opportunities into showroom appointments and vehicle sales.

If you understand BDC operations, lead management, appointment setting, CRM follow-up, and automotive sales
, this is an opportunity to take your career to the next level with a well-established, family-owned automotive group.

For nearly a century,
Bill Luke Automotive Group has been a family-owned name in the automotive industry, built on professional service, respect, relationships, and a commitment to excellence.

We believe in taking care of the people who take care of our customers.

$60,000–$100,000+ earning potential

Performance-based compensation

Medical Insurance

Vision Insurance

Life Insurance

Disability Insurance

Free On-Site Employee Health Care Clinic

401(k) & Roth options

Company 401(k) match

Paid Vacation

Employee Discounts

Electric Vehicle Charging Stations

Promote-from-within culture

As the Internet & BDC Manager
, you'll oversee the digital customer journey from the initial inquiry through the showroom appointment.

You'll work closely with Sales Management and the sales team to maximize lead opportunities, improve appointment performance, and ensure customers receive a professional experience from their first interaction.

Manage internet, phone, and digital leads

Respond to customer inquiries quickly and professionally

Lead and develop BDC processes and follow-up strategies

Set and monitor showroom appointments

Improve appointment show rates and lead conversion

Monitor BDC performance and individual team results

Ensure leads are properly followed up with and documented

Utilize the dealership CRM daily

Track lead activity, appointments, follow-up, and results

Help develop and improve BDC processes

Work closely with Sales Management and the showroom team

Communicate vehicle information and product availability to customers

Build strong customer relationships throughout the buying process

Identify opportunities to improve lead conversion and overall sales performance

Participate in process development and performance meetings

Help maintain a high level of professionalism, responsiveness, and customer service

We're looking for someone who is energetic, organized, competitive, customer-focused, and comfortable leading a team.

Previous BDC or Internet Sales experience

Automotive sales experience strongly preferred

Previous BDC management or leadership experience preferred

Strong understanding of internet lead management

Experience setting and tracking appointments

CRM experience

Professional and confident phone presence

Strong organizational and follow-up skills

Ability to work in a fast-paced environment

Strong leadership and team-building skills

Bilingual Spanish/English is a major plus

The ideal candidate is someone who:

Knows how to turn leads into appointments

Understands the importance of fast follow-up

Can coach and motivate a BDC team

Is comfortable working with performance metrics

Understands automotive sales

Is highly organized and detail-oriented

Takes ownership of results

Works well with Sales Management

Has a strong customer-first mindset

Wants to build a long-term career with a growing automotive organization

Must be at least 18 years old

Valid driver's license with a clean driving record, if applicable

Must be able to pass a background check

Must be able to pass a drug screening

Ability to work full-time according to dealership business needs

If you're an experienced BDC, Internet Sales, or Automotive Sales professional ready to step into a leadership role, we'd like to hear from you.

Join Bill Luke Santan and become part of an automotive organization built on legacy, stability, relationships, and growth.