Technician, Service

Description

Execute installation, repair, and maintenance of residential and commercial pool equipment while delivering high-quality workmanship and customer service, ensuring operational efficiency, revenue contribution, and adherence to company standards.

Execute installation, repair, and maintenance of residential and commercial pool equipment while delivering high-quality workmanship and customer service, ensuring operational efficiency, revenue contribution, and adherence to company standards.

• Install, diagnose, and repair pool equipment including heaters, pumps, filters, plumbing systems, and electrical components.
• Deliver high-quality workmanship to minimize rework, warranty costs, and quality control expenses.
• Interact with customers to provide service recommendations, education, and solutions to pool system issues.
• Contribute to team revenue goals by identifying service opportunities and supporting sales targets.
• Collaborate with Service Manager and team to ensure alignment with company policies, procedures, and service standards.
• Maintain company vehicle, tools, and equipment in compliance with safety and operational guidelines.
• Execute all work in accordance with safety standards, including electrical, chemical, and equipment handling protocols.
• Support team performance by contributing to overall service KPIs and operational goals.

• Missed Appointment Rate: = 8% of total scheduled appointments.
• Callback Rate: = 8% of completed jobs requiring return visit.
• Cancellation Rate: = 15% of scheduled jobs canceled.
• First-Time Fix Rate: = 92% of jobs resolved without follow-up visit.
• Quality Control (QC) Performance: = 95% of jobs completed without quality-related cost or rework.
• Customer Satisfaction (CSAT): = 90% positive customer feedback.
• Revenue Contribution: = 95% of individual service revenue target achieved monthly.
• On-Time Arrival Rate: = 95% adherence to scheduled service windows.
• Safety Compliance: 100% adherence to safety protocols (zero preventable incidents or violations).
• Vehicle & Equipment Compliance: = 98% adherence to vehicle maintenance and inspection standards.

• Supports revenue growth by contributing to service sales targets and identifying additional repair opportunities.
• Reduces operational costs through high-quality workmanship and low callback rates.
• Enhances customer retention through consistent, professional service delivery.
• Strengthens operational scalability by maintaining consistent service performance and compliance standards.

• Strong mechanical and technical troubleshooting skills across electrical, plumbing, and pool systems.
• Customer-focused communication skills with the ability to explain technical solutions clearly.
• High accountability and reliability with the ability to work independently while maintaining performance standards.

• High School Diploma or GED.
• Working knowledge of electrical systems (110V/220V) and pool equipment repair.
• Valid driver’s license with clean driving record and ability to pass pre-employment requirements.
• Ability to perform physically demanding work in outdoor environments and lift required weight.

• Experience in pool equipment installation and repair (residential and/or commercial).
• Knowledge of plumbing hydraulics and automated pool systems.
• Experience in a field service, customer-facing role.