Freight Broker - Operations Support

Overview

Our client is a logistics and supply chain consulting company committed to helping businesses strategically and efficiently move their products to meet customer demand. They specialize in creating seamless, cost-effective solutions across all modes of transportation. They offer a full range of services including Full Truckload (FTL), Less-Than-Truckload (LTL), ocean and air imports, cross-border logistics, warehousing, and expert consulting.

Their mission is simple: to optimize logistics performance through strategic insight, operational excellence, and personalized service. They bring together deep industry knowledge and a commitment to innovation, helping their clients gain a competitive edge in an increasingly fast-paced world.

Freight Broker - Operations Support — Full-time;
On-site

• Work closely with Senior Brokers and the Operations team to coordinate shipments, communicate with carriers and customers, and ensure freight moves smoothly from pickup to delivery.
• Assist Brokers in coordinating and tracking freight shipments.
• Communicate with carriers to confirm availability, rates and load details.
• Update & maintain shipment information in the Transportation Management System (TMS).
• Monitor loads to ensure on-time pickup and delivery.
• Provide status updates to the customers and internal teams.
• Help source new carriers and maintain carrier relationships.
• Verify documentation including rate confirmations, BOLs and PODs.
• Support problem resolution related to delays, scheduling issues, or service concerns.
• Maintain accurate records and ensure compliance with company policies.

• High School Diploma or equivalent (Associate or Bachelor’s degree preferred)
• Strong communication skills (written and verbal)
• High attention to detail and strong organization skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (Microsoft Office, email, data entry)
• Strong work ethic and willingness to learn
• Internship or customer service experience is a plus
• Familiarity with the Transportation and / or Logistics industry is a plus
• Problem-solving mindset
• Time management and prioritization
• Professional phone and email communication
• Negotiation support skills
• Ability to work independently and as part of a team
• Customer-focused attitude

This position offers a competitive base salary.