Office Manager

Office Manager Opportunity

Vertin is looking for an Office Manager who's excited by the opportunity to help build a positive, connected team culture — someone who sees this as a chance to support something great, not just keep things running. This is more than an administrative role: based out of Gillette and covering three locations, it's a chance to bring structure and consistency across sites, support families with compassion during their most important moments, and be the steady, dependable presence a growing team rallies around.

We're looking for someone who partners well with a new General Manager, leads by example, and takes genuine pride in shaping a strong workplace. If that sounds like you, we'd love to meet you.

This position reports directly to the Location Manager or General Manager and is responsible for the day-to-day front office, bookkeeping, and administrative support of funeral home operations and facilities across three locations:
Gillette Memorial Chapel, Meridian Mortuary, and Walker Funeral Home.

Essential Functions And Responsibilities

• Manage the reception area and respond to families, funeral home staff, and public inquiries by phone, email, and in person.
• Greet families and guests, handling inquiries and directing them according to their specific needs.
• Maintain daily incoming and outgoing mail, postal deliveries, and package pickup.
• Support funeral home staff with administrative tasks related to arrangements, obituaries, death certificates, and related documentation.
• Oversee bookkeeping functions across all three locations, including reconciling checkbooks and maintaining accurate financial records.
• Oversee billing processes, including accounts receivable and accounts payable, across assigned locations.
• Assist in the creation of memorial bookmarks, folders, videos, social media posts, and the funeral home website as needed (some exposure to social media or production work is a plus, but not required).
• Maintain distribution lists and process mailings for customer satisfaction surveys, aftercare, and preneed initiatives.
• Support administrative tasks and facility set-up for memorial, community, and special events.
• Maintain and purchase office supply and product inventories.
• Oversee the upkeep of office areas, public rooms, and equipment, and provide occasional assistance with vehicles.
• Lead funeral home staff in housekeeping duties to ensure each facility reflects a clean, organized, and professional environment at all times.
• Help foster a positive, respectful office culture and serve as a steady, professional presence for the team.
• Perform other duties as assigned.