Information Technology Services Director

Plans, directs, manages, and oversees the activities and operations of the information technology needs of the organization in coordination with other agencies and boards. Works to identify, obtain, and deploy technology needs. Administers the budget, staff, and physical facilities of the department. Performs supervisory responsibilities such as information security enforcement and budget administration. Manages IT projects to ensure quality results and timely completion.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
• Manages IT projects to ensure quality results and timely completion.
• Manages, supervises, and provides leadership to maintain and enhance County data processing and telecommunications networks, application software, and staff.
• Develops and administers annual capital and department budgets. Reviews monthly requests for service, past spending, and other monthly reports.
• Recommends and administers County data processing and telecommunications policies, procedures, and standards.
• Works cooperatively with other department administrators and boards to identify technological needs and develop, evaluate, and recommend short and long-term strategic plans to provide the technological solutions needed to achieve county goals.
• Participates in grant application processes relating to assigned department.
• Prepares and updates ITS policy and procedure manuals.
• Prepares computer hardware specifications for bid process and purchases.
• Works with other departments to maintain open communications and identify technological needs. Develops and implements plans to provide needed solutions.
• Stays abreast of the latest developments in technology. Monitors, evaluates, and implements new technologies.
• Provides technical support to County computer users.
• Performs related duties as required.

• Bachelor’s degree from an accredited college or university in Computer Science or a related field
• Five (5) to seven (7) years of experience
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

• None

• English grammar, spelling, and punctuation
• Principles and practices of basic bookkeeping
• Modern office procedures, methods, and computer equipment
• Principles and practices of project management
• Principles and practices of employee supervision
• Principles and practices of budget preparation and administration
• Principles and practices of telecommunications systems management and operation
• Pertinent Federal, State, and local laws, codes, and regulations
• Principles and procedures of record keeping and reporting

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Communication, both oral and written
• Critical thinking and strategic planning
• Troubleshooting
• Leadership

• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Research and understand emerging technologies
• Develop, implement, and administer goals, objectives, and procedures for providing effective and efficient information technology services
• Identify and respond to other department administrators and board issues, concerns, and needs
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques
• Oversee and prepare clear and concise administrative and financial reports
• Interpret and apply Federal, State, and local policies, procedures, laws, and regulations

• The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.

Campbell County is an Equal Opportunity Employer.