Operations Program Manager - Booth Hall

Operations Program Manager

Classification:
Exempt

Reports to:

Director of Booth Hall

Date:
February 2026

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

The Operations Program Manager assists the Director of Booth Hall in leading daily correctional operations. This position provides direct supervision to Security Technicians and ensures consistent operational enforcement of VOA, BOP, and WDOC policies and procedures.

The Operations Program Manager is responsible for staffing, scheduling, enforcing discipline, security operations, and daily program execution. This position collaborates with the Administrative Program Manager to ensure documentation, compliance monitoring, and reporting requirements are met.

• Provides direct supervision to Security Technicians, including staff scheduling, timecard approval, assisting with performance management, mentoring and developing staff.
• Fills in for Security Technician shifts as needed.
• Monitors and ensures the completion of dorm searches, vehicle searches, property searches, UAs, and property matrix documentation.
• Ensures staff maintain the facility cleanliness and order.
• Conducts the weekly Health & Safety Checklist and ensures corrective actions are completed.
• Participates in on-call rotation as required.
• Fills in as the Disciplinary Officer for residents as needed.
• Assists with resident issues and conflict resolution.
• Ensures consistent enforcement of resident handbook and program rules.
• Assists in recruitment, interviewing, and hiring of Security Technicians.
• Ensures daily operational compliance with VOA, BOP, and WDOC policies.
• Ensures facility compliance with fire, safety, and health department standards in collaboration with the Administrative Program Manager.
• Regularly communicates with the Director, Senior Leadership, Probation & Parole, WDOC, and BOP representatives.
• Represents the organization professionally in daily interactions.
• Prepares reports and correspondence as requested.
• Attends meetings and training as required and assists with monthly staff training as needed.
• Coordinates Resident transportation logistics for new DOC/BOP residents with security staff.
• Collaborates with the Administrative Program Manager to ensure proper documentation, reporting, and audit readiness.
• Provides direct administrative support to the Program Director.

• Effective communicator both orally and written; assertive when necessary
• Solutions and servant-based leadership
• Ability to deal with confrontation in a calm and positive manner
• Ability to work under pressure to prioritize tasks and meet tight time deadlines
• Ability to guide and mentor others, practice Relationship and Crisis management.
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

This position provides direct supervision to security technicians.

This job operates in a professional office environment inside of a Residential Living Center. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. While performing the duties of this job, the employee is regularly required to have close contact with residents while searching their person.

Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift…